Contact Center Team Leader

Hello there! Are you a natural leader with a passion for customer service? Look no further, because we have the perfect opportunity for you. We are currently seeking a Contact Center Team Leader to join our dynamic team at Colgate-Palmolive. As a Team Leader, you will be responsible for overseeing a team of customer service representatives and ensuring the highest level of customer satisfaction. If you have excellent communication skills, a strong understanding of contact center operations, and a desire to motivate and develop a team, we want to hear from you. Join us in providing exceptional customer experiences and making a positive impact on our consumers.

1. Oversee and manage a team of customer service representatives to ensure the highest level of customer satisfaction.
2. Communicate clear and achievable goals and expectations to team members.
3. Monitor team performance and provide regular feedback and coaching to improve performance.
4. Motivate and inspire team members to deliver exceptional customer experiences.
5. Develop and implement training programs to enhance team members' skills and knowledge.
6. Maintain a positive and productive work environment for the team.
7. Collaborate with other departments to resolve customer issues and improve processes.
8. Conduct regular performance evaluations and address any performance or behavior concerns.
9. Stay updated on industry trends and best practices to continuously improve the team's performance.
10. Foster a customer-centric culture within the team and instill a sense of pride in delivering outstanding service.
11. Ensure compliance with company policies and procedures.
12. Handle escalated customer inquiries and complaints in a timely and professional manner.
13. Identify and implement process improvements to increase efficiency and effectiveness.
14. Monitor and analyze team metrics to identify areas for improvement and take corrective actions.
15. Represent the team in cross-functional meetings and provide insights and recommendations.
16. Adhere to strict confidentiality guidelines and handle sensitive customer information with care.
17. Continuously evaluate and improve team processes to ensure optimal performance.
18. Act as a role model for the team and lead by example in terms of work ethic and customer service standards.

According to JobzMall, the average salary range for a Contact Center Team Leader in Overland Park, KS, USA is $45,000-$65,000 per year. However, this can vary depending on factors such as the company, industry, and experience level of the individual.

Colgate-Palmolive Co. engages in the manufacturing and distribution of consumer products. It operates through two segments: Oral, Personal and Home Care; and Pet Nutrition. The Oral, Personal and Home Care segment provides oral products such as toothpaste and toothbrush, mouthwashes, as well as dental floss and pharmaceutical products for dentists and other oral health professionals; personal care such as liquid hand soap, shower gels, bar soaps, deodorants and antiperspirants, shampoos, and conditioners; and home care solutions that include household cleaners, dishwashing liquids, fabric softeners and other related products. The Pet Nutrition segment is specialized in pet nutrition products for dogs, and cats sold among pet supply retailers, and veterinarians.