CIC Manager

Welcome to Colgate-Palmolive, a global leader in the consumer products industry. We are seeking a highly motivated and experienced individual to join our team as a CIC Manager. In this role, you will be responsible for managing our Customer Information Center (CIC) and ensuring the effective delivery of customer service to our clients. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for driving results. If you are a dynamic and results-driven individual, we invite you to apply for this exciting opportunity.

1. Manage the Customer Information Center (CIC) operations and ensure the delivery of exceptional customer service to clients.
2. Develop and implement strategies to improve the efficiency and effectiveness of the CIC.
3. Train and supervise CIC staff to ensure they have the necessary skills and knowledge to provide high-quality service to customers.
4. Monitor and analyze CIC performance metrics to identify areas for improvement and make recommendations for process enhancements.
5. Collaborate with cross-functional teams to address customer inquiries and resolve any issues in a timely and satisfactory manner.
6. Develop and maintain strong relationships with key clients to understand their needs and provide tailored solutions.
7. Stay updated on industry trends and best practices in customer service to continually improve the CIC's operations.
8. Create and maintain standard operating procedures for the CIC to ensure consistency and efficiency in service delivery.
9. Identify and implement technology solutions to enhance the CIC's capabilities and streamline processes.
10. Serve as a role model for the team by exhibiting strong leadership skills, professionalism, and a customer-centric mindset.

According to JobzMall, the average salary range for a CIC Manager in Taguig, Metro Manila, Philippines is between ₱80,000 and ₱120,000 per month. This can vary depending on the specific company, industry, and level of experience of the individual. Some companies may also offer additional benefits such as bonuses, allowances, and health insurance.

Colgate-Palmolive Co. engages in the manufacturing and distribution of consumer products. It operates through two segments: Oral, Personal and Home Care; and Pet Nutrition. The Oral, Personal and Home Care segment provides oral products such as toothpaste and toothbrush, mouthwashes, as well as dental floss and pharmaceutical products for dentists and other oral health professionals; personal care such as liquid hand soap, shower gels, bar soaps, deodorants and antiperspirants, shampoos, and conditioners; and home care solutions that include household cleaners, dishwashing liquids, fabric softeners and other related products. The Pet Nutrition segment is specialized in pet nutrition products for dogs, and cats sold among pet supply retailers, and veterinarians.