Technical Support Lead Analyst
Are you a problem-solver and a leader? Do you thrive in a fast-paced, dynamic environment? If so, Cognizant is looking for a Technical Support Lead Analyst to join our team. As a leading global IT services company, Cognizant is seeking a highly skilled and knowledgeable individual to provide technical support and guidance to our clients. We are looking for someone who is passionate about technology and has a strong understanding of various IT systems and processes. If you have a knack for troubleshooting and a desire to lead and mentor a team, we want to hear from you!
- Provide technical support to clients: The primary responsibility of a Technical Support Lead Analyst is to provide technical assistance and troubleshooting to clients who are facing IT issues. This includes responding to inquiries, resolving problems, and offering guidance and solutions.
- Mentor and lead a team: The Technical Support Lead Analyst will be responsible for leading and mentoring a team of technical support analysts. This includes providing training, setting goals, and monitoring performance to ensure the team is providing high-quality support to clients.
- Troubleshooting and problem-solving: The role requires a strong problem-solving mindset and the ability to troubleshoot complex technical issues. The Technical Support Lead Analyst must be able to analyze information, identify problems, and develop effective solutions in a fast-paced environment.
- Stay updated with technology: Cognizant is a leading global IT services company, and the Technical Support Lead Analyst will be expected to have a deep understanding of various IT systems and processes. This includes staying updated with the latest technologies and trends to provide the best support to clients.
- Communicate effectively: Excellent communication skills are crucial for this role. The Technical Support Lead Analyst must be able to communicate technical information to non-technical clients and team members in a clear and concise manner.
- Collaborate with cross-functional teams: The Technical Support Lead Analyst will work closely with various teams within the organization, such as software developers and project managers, to resolve client issues and improve processes.
- Ensure customer satisfaction: The ultimate responsibility of the Technical Support Lead Analyst is to ensure customer satisfaction by providing top-notch technical support and ensuring timely resolution of issues.
- Identify opportunities for improvement: The role requires a continuous improvement mindset, where the Technical Support Lead Analyst is responsible for identifying opportunities to improve processes, tools, and systems to enhance the overall client experience.
- Maintain documentation: The Technical Support Lead Analyst will be responsible for maintaining accurate and up-to-date documentation of support processes, troubleshooting steps, and resolutions to ensure continuity and consistency in
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 5 Years Experience In Technical Support, With At Least 2 Years In A Leadership Or Supervisory Role.
In-Depth Knowledge Of Various Operating Systems, Hardware, And Software, Including Troubleshooting And Problem-Solving Skills.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Lead And Motivate A Team.
Proven Experience In Project Management And Process Improvement, With A Focus On Delivering Quality Customer Service.
Documentation
Troubleshooting
Communication
Time Management
Team Management
Incident Management
customer service
Analytical Thinking
Network troubleshooting
Problem-Solving
Software Installation
Technical Expertise
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Technical Support Lead Analyst in Atlanta, GA, USA is $65,000 to $85,000 per year. However, this can vary depending on factors such as years of experience, specific company, and additional skills or certifications.
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Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.
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