Team Leader Service Desk

We are looking for an experienced Team Leader to join our Service Desk team at Cognizant. The successful candidate will be a talented problem solver, able to quickly identify, determine, and resolve any customer issues. In this role, you will manage, mentor, and lead a team of Service Desk personnel while looking for ways to improve the efficiency and effectiveness of the team.You should have excellent communication and organizational skills, with a proven track record of successfully managing customer service staff. You should be able to work in a team environment, and have experience with problem solving and customer service. We are looking for an individual who is confident, motivated, and highly organized, with a passion for helping customers.Required qualifications include:* A minimum of 5 years' experience in customer service or a related field* Experience in managing customer service personnel* Excellent problem solving and customer service skills* Ability to remain calm and professional under pressure* Exceptional communication and organizational skills* Familiarity with customer service software and tools* Ability to work in a fast-paced, team environmentIf you are up for the challenge of leading our Service Desk team while representing Cognizant's commitment to providing excellent customer service, we’d love to hear from you.

Responsibilities:

1. Lead, mentor, and manage a team of Service Desk personnel.
2. Quickly identify, determine, and resolve customer issues.
3. Monitor team's performance and look for ways to improve efficiency and effectiveness.
4. Maintain a good knowledge of customer service software and tools.
5. Remain calm and professional under pressure.
6. Provide excellent customer service.
7. Encourage team members to share ideas and solutions.
8. Ensure team is following customer service procedures and guidelines.
9. Create and implement processes to measure and improve customer satisfaction.
10. Handle customer complaints and feedback.

According to JobzMall, the average salary range for a Team Leader Service Desk in Buenos Aires, Argentina is between $20,000 and $35,000 per year. This salary range is based on the experience and qualifications of the individual. The salary range for a Team Leader Service Desk in Buenos Aires can be higher or lower depending on the company and the individual's qualifications.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.