Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have a knack for solving complex technical issues? If so, Cognizant is looking for you to join our team as a Service Desk Lead. We are seeking an experienced individual to oversee our service desk operations and ensure the highest level of support for our clients. As the Service Desk Lead, you will play a crucial role in managing a team of service desk analysts and maintaining effective communication with various stakeholders. To excel in this role, you must have strong technical skills, excellent communication and interpersonal abilities, and a proven track record of leading a team to success. If this sounds like you, we encourage you to apply and become a part of our dynamic and innovative team at Cognizant.
- Oversee the day-to-day operations of the service desk, ensuring efficient and effective support for clients
- Manage a team of service desk analysts, providing guidance, coaching, and support to ensure individual and team success
- Maintain a high level of customer satisfaction by monitoring and improving service desk performance metrics
- Identify training needs and provide ongoing training and development opportunities for team members
- Act as a point of escalation for complex technical issues, utilizing your strong technical knowledge and problem-solving skills to resolve issues in a timely manner
- Develop and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams
- Continuously review and enhance service desk processes and procedures to improve efficiency and effectiveness
- Ensure compliance with company policies, procedures, and industry regulations
- Keep up-to-date with industry trends and best practices to drive innovation and improvement within the service desk team
- Conduct regular performance evaluations for team members and provide constructive feedback for improvement
- Serve as a role model for the team, demonstrating exceptional customer service skills and promoting a positive and collaborative work environment.
Extensive Technical Knowledge And Experience: A Service Desk Lead At Cognizant Should Have A Strong Background In It Support And Troubleshooting, As Well As Knowledge Of Various Operating Systems, Applications, And Hardware.
Strong Leadership And Communication Skills: As A Lead Role, The Candidate Should Possess Excellent Communication And Interpersonal Skills To Effectively Manage And Motivate A Team Of Service Desk Technicians.
Customer Service Orientation: The Service Desk Lead Should Have A Customer-Centric Approach And Be Able To Handle Complex Customer Inquiries And Complaints With Patience And Empathy.
Project Management Skills: Cognizant's Service Desk Lead Should Be Able To Handle Multiple Projects Simultaneously, Prioritize Tasks, And Ensure Timely Delivery Of Services To Meet Client Expectations.
Problem-Solving And Analytical Skills: The Candidate Should Possess Strong Problem-Solving And Analytical Skills To Identify And Address Technical Issues Efficiently, As Well As Provide Solutions And Recommendations For Process Improvements.
Quality Assurance
Troubleshooting
Communication
Time Management
Team Management
Multitasking
Leadership
customer service
Collaboration
Training and Development
Problem-Solving
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Desk Lead in Mesa, AZ, USA is between $55,000 to $70,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Additionally, some companies may offer additional benefits and bonuses. It is best to research specific job listings in Mesa to get a more accurate salary estimate.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started