Service Delivery Manager

Hyderabad, Telangana, India

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Cognizant is looking for an experienced and motivated Service Delivery Manager to join our growing team. As the Service Delivery Manager, you will be responsible for ensuring that all projects are delivered on time and to the agreed quality standards. The successful candidate will have a strong background in service delivery management, and excellent project management and communication skills.The ideal candidate will have an in-depth knowledge of the service delivery process and the ability to motivate and manage teams. It is essential that the Service Delivery Manager has excellent customer service skills, as they will be working closely with customers and internal stakeholders on a daily basis.The successful candidate must have a minimum of 5 years' experience in service delivery management and a relevant degree or equivalent qualification. Knowledge of different software tools and processes related to service delivery is also essential. The Service Delivery Manager must also have strong problem-solving and analytical skills, be able to work under pressure and be comfortable dealing with tight deadlines.If you are an experienced Service Delivery Manager and you feel you have what it takes to be successful in this role, then we want to hear from you!

Responsibilities:

Ensure that all projects are delivered on time and to the agreed quality standards.
Motivate and manage teams to ensure successful project delivery.
Develop and maintain excellent customer service skills and relationships with customers and internal stakeholders.
Monitor and track project progress according to service delivery processes.
Utilize software tools and processes related to service delivery.
Apply problem-solving and analytical skills to resolve any project-related issues.
Manage tight deadlines and work under pressure.
Provide regular project updates to stakeholders.
Ensure compliance with company policies and procedures.
Keep up to date with industry standards and best practices.

Where is this job?

This job is located at Hyderabad, Telangana, India

Job Qualifications

Excellent Communication And Interpersonal Skills
Project Management Experience
Strong Problem-Solving And Analytical Skills
Proven Leadership Experience In The It Service Industry
In-Depth Understanding Of It Service Delivery Management Processes
Demonstrated Experience In Customer Relationship Management
Knowledge Of Itil Frameworks
Experience With Service Delivery Management Tools And Technologies

Required Skills

Budgeting
Risk Management
Process Improvement
Strategic Planning
Project Management
Vendor Management
Communication
Problem Solving
Negotiation
Conflict Resolution
Team Building
Collaboration
Client Relations
Stakeholder management
Service Delivery

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Delivery Manager in Hyderabad, Telangana, India is between ₹812,000 and ₹6,092,000 per year. The salary range can vary depending on the company, experience, and other factors.

Additional Information

Cognizant is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedJuly 3rd, 2023

Apply BeforeJune 21st, 2025

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