Senior Salesforce Support Analyst

R. Jaceru, São Paulo - SP, 04705-000, Brazil

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Cognizant, a leading global provider of information technology, consulting, and business process services. We are currently seeking a Senior Salesforce Support Analyst to join our dynamic team. As a Senior Salesforce Support Analyst, you will play a vital role in providing technical expertise and support to our clients using Salesforce. We are looking for a highly skilled and experienced individual who is passionate about Salesforce and has a strong understanding of its various functionalities. If you have a proven track record of delivering exceptional support and possess the necessary qualifications, we would love to have you on our team. Join us and take your career to new heights with Cognizant.

Provide technical expertise and support to clients using Salesforce.
Troubleshoot and resolve complex technical issues related to Salesforce.
Collaborate with clients to understand their business needs and recommend solutions using Salesforce.
Develop and maintain strong relationships with clients to ensure their satisfaction and retention.
Stay up-to-date with the latest Salesforce updates and enhancements to provide the best support possible.
Train and mentor junior support analysts on Salesforce functionalities and best practices.
Create and maintain detailed documentation of support processes and procedures.
Work closely with cross-functional teams such as developers, project managers, and business analysts to ensure successful implementation and support of Salesforce.
Continuously identify areas for improvement and make recommendations to enhance the overall support process.
Participate in on-call rotation to provide 24/7 support to clients.
Communicate effectively with clients to provide timely updates and resolutions to their issues.
Keep track of support metrics and provide regular reports to management.
Adhere to company policies, guidelines, and procedures.
Continuously develop and enhance your own skills and knowledge in Salesforce and related technologies.
Represent Cognizant in a professional and positive manner at all times.

Where is this job?

This job is located at R. Jaceru, São Paulo - SP, 04705-000, Brazil

Job Qualifications

Extensive Knowledge Of Salesforce Platform: A Senior Salesforce Support Analyst At Cognizant Should Have In-Depth Understanding And Hands-On Experience With The Salesforce Platform, Including Its Various Modules And Functionalities.
Strong Problem-Solving Skills: The Ability To Analyze Complex Issues And Provide Effective Solutions Is Crucial For A Senior Salesforce Support Analyst. This Role Requires The Candidate To Troubleshoot And Resolve Technical Issues Quickly And Efficiently.
Experience With Customer Support: Cognizant's Senior Salesforce Support Analyst Should Have Prior Experience In Providing Technical Support To Customers. This Includes Strong Communication Skills And The Ability To Handle Customer Inquiries And Issues In A Professional Manner.
Project Management Skills: As A Senior Member Of The Team, This Role May Involve Managing Multiple Projects Simultaneously. The Ideal Candidate Should Have Experience In Project Management, Including Planning, Organizing, And Tracking Project Progress.
Salesforce Certifications: Cognizant Prefers Candidates Who Have Relevant Salesforce Certifications, Such As Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Or Salesforce Certified Service Cloud Consultant. These Certifications Demonstrate A Strong Understanding And Expertise In The Salesforce Platform.

Required Skills

Process Improvement
Project Management
Data Management
customer service
Data migration
Salesforce Lightning
Salesforce Administration
Technical Troubleshooting
User Training
Reporting And Analytics
Crm Implementation

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
flexibility
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Salesforce Support Analyst in R. Jaceru, São Paulo - SP, 04705-000, Brazil is between R$ 120,000 and R$ 150,000 per year. However, salaries may vary depending on factors such as experience, skills, and company.

Additional Information

Cognizant is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesPortuguese

Job PostedJanuary 9th, 2025

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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