Senior Process Executive-Voice
Are you a skilled and experienced professional looking for a challenging role in the rapidly growing field of business process outsourcing? Cognizant is seeking a Senior Process Executive-Voice to join our dynamic team and contribute to our continued success. We are looking for someone who is passionate about delivering exceptional customer service, has strong communication skills, and is able to thrive in a fast-paced and collaborative environment. If you have the necessary qualifications and are ready to take on a leadership role, we encourage you to apply and become a part of our innovative and diverse organization.
- Manage and oversee the entire process of business process outsourcing for the company.
- Develop and implement strategies to improve efficiency and effectiveness of outsourcing processes.
- Communicate with clients to understand their needs and provide them with exceptional customer service.
- Mentor and lead a team of process executives to ensure high-quality work and achievement of targets.
- Monitor and analyze performance metrics to identify areas for improvement and take necessary actions.
- Ensure compliance with company policies and procedures, as well as industry regulations.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Stay updated on industry trends and best practices to continuously enhance the outsourcing process.
- Train and onboard new team members to ensure a smooth transition and consistent performance.
- Handle any escalations or issues that may arise from clients or team members in a timely and efficient manner.
Minimum Of 5 Years Experience In Voice Process Management: Candidates For The Senior Process Executive-Voice Position At Cognizant Should Have At Least 5 Years Of Experience In Managing Voice Processes, Preferably In A Bpo Or Customer Service Environment. This Experience Should Include Handling Complex Customer Queries, Managing A Team, And Driving Process Improvements.
Strong Understanding Of Process Improvement Methodologies: The Role Of A Senior Process Executive-Voice At Cognizant Requires A Thorough Understanding Of Process Improvement Methodologies Such As Six Sigma And Lean. Candidates Should Have Experience In Analyzing Processes, Identifying Areas For Improvement, And Implementing Solutions To Increase Efficiency And Quality.
Excellent Communication And Interpersonal Skills: As A Senior Member Of The Team, The Process Executive-Voice Will Be Responsible For Communicating With Clients, Stakeholders, And Team Members. Therefore, Strong Communication And Interpersonal Skills Are Essential For This Role. Candidates Should Be Able To Effectively Convey Complex Information And Build Relationships With Key Stakeholders.
Proven Leadership And Team Management Skills: Cognizant Is Looking For Candidates Who Have Experience In Leading And Managing Teams. The Senior Process Executive-Voice Will Be Responsible For Overseeing A Team Of Process Executives And Ensuring That They Meet Their Targets And Deliver High-Quality Results. Therefore, Candidates Should Have A Track Record Of Successfully Managing Teams And Driving Them Towards Achieving Their Goals.
Bachelor's Degree In A Relevant Field: A Bachelor's Degree In A Relevant Field Such As Business Administration, Management, Or A Related Field Is A Minimum Requirement For The Senior Process Executive-Voice Role. Candidates With A Master's Degree Or Additional Certifications In Process Improvement Methodologies Will Have A Competitive Advantage.
Process Improvement
Communication
Time Management
Attention to detail
Leadership
Conflict Resolution
Analytics
Teamwork
Problem-Solving
Multi-tasking
Decision-Making
Client Relationship
Communication
Conflict Resolution
Leadership
Time management
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Senior Process Executive-Voice in Bengaluru, Karnataka, India is between ₹ 4,00,000 and ₹ 6,00,000 per year. This may vary depending on factors such as the specific company, industry, experience level, and job responsibilities.
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Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.
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