Senior Process Executive-Voice

We are looking for a highly-motivated and experienced Senior Process Executive-Voice to join our team at Cognizant. In this role, you will be responsible for managing and overseeing processes related to customer service, client relations, and order fulfillment. You should have excellent interpersonal, communication, and problem-solving skills. We are seeking an individual who can work independently as well as collaboratively in a team environment.The ideal candidate should possess a Bachelor's degree in Business Administration, Communication, or a related field. Additionally, they should have a minimum of 3-5 years of experience in a customer service or process-oriented role. They must also have a strong understanding of process optimization and automation. Previous experience in process mapping and process design is a plus.We are looking for someone who is passionate about delivering excellent customer service and who can stay organized and focused in a fast-paced work environment. The successful candidate should have a positive attitude and be able to think outside of the box to find creative solutions to customer service issues. If you are a self-motivated individual who is looking for a rewarding opportunity to make an impact, this is the role for you.

Responsibilities:

1. Manage and oversee customer service, client relations, and order fulfillment processes.
2. Develop process optimization and automation strategies.
3. Prepare process maps and process designs as needed.
4. Provide excellent customer service and find creative solutions to customer service issues.
5. Maintain a positive attitude and work to stay organized and focused in a fast-paced environment.
6. Work both independently and collaboratively in a team environment.
7. Demonstrate effective interpersonal, communication, and problem-solving skills.
8. Monitor customer service metrics to ensure high-quality service standards are met.
9. Troubleshoot any customer service issues that arise.
10. Train and mentor junior team members.

According to JobzMall, the average salary range for a Senior Process Executive-Voice in Bengaluru, Karnataka, India is between ₹3,00,000 and ₹4,70,000. This range may vary depending on the experience and qualifications of the applicant. Additionally, some employers may offer bonuses and other benefits as part of the compensation package.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.