Process Specialist - Voice

Cognizant is looking for a highly motivated, customer-focused Process Specialist - Voice to join our team and take our customer service to the next level. As a Process Specialist - Voice, you’ll be responsible for managing customer inquiries and complaints in a professional and courteous manner. You’ll need excellent communication and problem-solving skills to ensure customer satisfaction and help build customer loyalty.To be successful in this role, you should have excellent interpersonal and organizational skills and a working knowledge of customer service principles and practices. You should be able to work independently and as part of a team, and have the ability to build and maintain relationships with customers.If you’re a customer service professional with a passion for providing excellent service and have the required qualifications, we’d like to hear from you.

Responsibilities:

1. Manage customer inquiries and complaints in a professional and courteous manner.
2. Utilize excellent communication and problem-solving skills to ensure customer satisfaction and help build customer loyalty.
3. Maintain relationships with customers.
4. Work independently and as part of a team.
5. Utilize interpersonal and organizational skills.
6. Demonstrate knowledge of customer service principles and practices.
7. Monitor and analyze customer trends and feedback.
8. Develop and implement customer service strategies to improve customer satisfaction.
9. Ensure customer queries and complaints are resolved in a timely and effective manner.
10. Develop and maintain customer service procedures and standards.

According to JobzMall, the average salary range for a Process Specialist - Voice in Hyderabad, Telangana, India is between ₹2,60,000 and ₹7,10,000. This range may vary depending on experience, qualifications, and other factors.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.