Major Incident Manager

Are you a natural leader with a passion for problem-solving? Do you thrive in high-pressure situations and possess excellent communication skills? Cognizant is seeking a highly skilled and driven Major Incident Manager to join our team. As a Major Incident Manager, you will play a crucial role in overseeing and managing major incidents for our clients, ensuring timely resolution and minimizing the impact on their business operations. We are looking for a candidate with a strong technical background, experience in incident management, and the ability to remain calm and focused in fast-paced environments. If you are ready to take on a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Cognizant.

1. Oversee and manage major incidents for clients, ensuring timely resolution and minimal impact on business operations.
2. Utilize strong leadership skills to effectively manage a team of incident responders and coordinate with other teams.
3. Remain calm and focused in high-pressure situations, making critical decisions to resolve incidents efficiently.
4. Communicate effectively with clients, providing timely updates and managing expectations.
5. Utilize strong problem-solving skills to identify and address the root cause of major incidents.
6. Continuously improve and optimize incident management processes to increase efficiency and minimize downtime.
7. Analyze incident trends and provide recommendations for preventing future incidents.
8. Create and maintain detailed documentation of major incidents and their resolutions.
9. Collaborate with technical teams to troubleshoot and resolve complex technical issues.
10. Stay updated on industry best practices and trends in incident management to ensure the team is equipped with the latest tools and techniques.
11. Act as a liaison between clients and technical teams to ensure effective communication and resolution of major incidents.
12. Conduct post-incident reviews to identify areas for improvement and implement necessary changes.
13. Mentor and train junior team members to develop their incident management skills.
14. Represent the company in a professional and positive manner at all times.
15. Adhere to company policies and procedures while maintaining confidentiality of client information.

According to JobzMall, the average salary range for a Major Incident Manager in Phoenix, AZ, USA is $75,000 - $130,000 per year. This may vary depending on the specific company, experience level, and other factors. Some companies may also offer additional benefits such as bonuses, commissions, and stock options.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.