Welcome to Cognizant, a leading global provider of information technology, consulting, and business process services. We are currently seeking a highly skilled and dynamic Major Incident Manager to join our team.As a Major Incident Manager at Cognizant, you will play a crucial role in managing and resolving major IT incidents for our clients. You will be responsible for coordinating with various technical teams, communicating with stakeholders, and ensuring timely resolution of critical incidents to minimize impact on business operations.To excel in this role, we are looking for candidates with a strong technical background, excellent communication skills, and the ability to remain calm under pressure. If you are a problem-solver with a passion for delivering exceptional customer service, we want to hear from you. Join us and be a part of our innovative and collaborative team.
- Manage and resolve major IT incidents for clients in a timely and efficient manner.
- Coordinate with technical teams to ensure proper troubleshooting and resolution of critical incidents.
- Communicate with stakeholders, including clients and internal teams, to provide updates on incident status and resolution.
- Develop and implement incident management processes and procedures to streamline incident resolution.
- Conduct post-incident reviews and identify areas for improvement to prevent future incidents.
- Remain up-to-date with industry best practices and technologies related to incident management.
- Collaborate with other teams, such as Service Desk and Problem Management, to ensure a seamless incident management process.
- Maintain accurate documentation of all incidents and their resolution for future reference.
- Lead and facilitate bridge calls during major incidents, ensuring effective communication and collaboration among all involved parties.
- Provide regular reports and updates to management on major incidents and their resolution.
- Train and mentor junior team members on incident management processes and procedures.
- Remain calm and composed under pressure, ensuring a high level of customer service during critical incidents.
- Proactively identify potential incidents and take necessary steps to prevent them from occurring.
- Collaborate with clients to understand their specific incident management requirements and tailor services accordingly.
- Participate in on-call rotations to provide 24/7 incident management support.
Strong Leadership Skills: The Major Incident Manager Should Possess Excellent Leadership Abilities To Effectively Manage A Team Of Individuals During High-Stress Situations. They Should Be Able To Delegate Tasks, Provide Guidance, And Make Critical Decisions In A Timely Manner.
Experience In Incident Management: A Major Incident Manager At Cognizant Should Have Previous Experience In Incident Management, Preferably In A Fast-Paced It Environment. They Should Be Familiar With Industry Best Practices And Have A Proven Track Record Of Successfully Managing Major Incidents.
Technical Knowledge: The Ideal Candidate Should Have A Solid Understanding Of It Infrastructure, Systems, And Applications. They Should Be Able To Quickly Identify The Root Cause Of An Incident And Coordinate With Technical Teams To Resolve It.
Excellent Communication Skills: As A Major Incident Manager, Effective Communication Is Crucial. They Should Be Able To Communicate Clearly And Concisely With Stakeholders At All Levels, Including Technical Teams, Management, And Clients. They Should Also Be Able To Draft Accurate And Timely Incident Reports.
Ability To Work Under Pressure: Major Incidents Can Be High-Stress Situations That Require Quick Thinking And Problem-Solving Skills. The Candidate Should Be Able To Work Well Under Pressure And Remain Calm And Composed During Critical Incidents. They Should Also Be Able To Handle Multiple Incidents Simultaneously And Prioritize Tasks Effectively.
Communication Skills
Time Management
Team Management
Crisis Management
Leadership
Analytical Thinking
Risk assessment
Incident response
Problem-Solving
Technical Troubleshooting
Decision-Making
Priorit
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Major Incident Manager in Dallas, TX, USA is $85,000 - $120,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities.
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Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.
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