Welcome to Cognizant, a leading global technology and consulting company. We are looking for a highly motivated and experienced ITSM SIAM Manager to join our team. In this role, you will be responsible for overseeing the Service Integration and Management (SIAM) activities for our clients, ensuring efficient and effective delivery of IT services. If you have a strong background in IT service management and a passion for driving continuous improvement, then we want to hear from you! Read on to learn more about this exciting opportunity and how to apply.
- Develop and maintain a deep understanding of the ITSM and SIAM processes and best practices.
- Oversee and manage the delivery of IT services for clients, ensuring adherence to agreed upon service levels and KPIs.
- Collaborate with cross-functional teams to identify and implement process improvements and efficiencies.
- Act as a point of contact for clients, addressing any service-related issues and providing regular updates on service performance.
- Maintain and monitor service level agreements (SLAs) and service catalogues for clients.
- Conduct regular reviews and audits of ITSM and SIAM processes to ensure compliance and identify areas for improvement.
- Define and implement strategies for continuous improvement of ITSM and SIAM processes.
- Stay updated on industry trends and best practices related to IT service management and SIAM.
- Manage and mentor a team of ITSM and SIAM professionals, providing guidance and support to ensure high-quality service delivery.
- Collaborate with sales and business development teams to identify new opportunities for ITSM and SIAM services.
- Prepare and deliver reports and presentations to senior management and clients on service delivery and improvements.
- Develop and maintain strong relationships with clients to understand their needs and provide effective solutions.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Participate in the recruitment and training of new team members as needed.
- Continuously monitor and assess the performance of ITSM and SIAM processes, making recommendations for improvements as needed.
Bachelor's Degree In Information Technology Or Related Field
Minimum Of 5 Years Of Experience In It Service Management, With At Least 2 Years In A Siam Role
Strong Understanding Of Itil Framework And Experience Implementing Itsm Processes
Proven Experience In Managing Multiple Service Providers And Vendors In A Complex It Environment
Excellent Communication And Stakeholder Management Skills, With The Ability To Build And Maintain Relationships With Both Internal And External Teams.
Change Management
Project Management
Vendor Management
Contract Negotiation
Incident Management
Problem Management
ITSM processes
Performance
Stakeholder Communication
Service Integration
Service Level Agreements (Slas)
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a ITSM SIAM Manager in Charlotte, NC, USA is $101,000 to $135,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is important to research the specific job and company to get a more accurate salary range.
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Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.
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