IT Support Technician

Curitiba, State of Paraná, Brazil

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a tech-savvy problem solver with a passion for providing top-notch IT support? Look no further! Cognizant is seeking an experienced IT Support Technician to join our team. As an IT Support Technician, you will play a crucial role in ensuring the smooth and efficient operation of our company's technology systems. This is a hands-on role that requires excellent technical skills, strong communication abilities, and a customer-first mindset. If you are ready to take on a challenging and rewarding career in the world of IT, we invite you to apply for this exciting opportunity at Cognizant.

Provide technical support: The IT Support Technician will be responsible for providing technical support to Cognizant employees for any IT related issues they may encounter.
Troubleshoot and resolve issues: The IT Support Technician will be responsible for troubleshooting and resolving any technical issues related to hardware, software, and network systems.
Install and configure systems: The IT Support Technician will be responsible for installing and configuring new systems, software, and hardware for Cognizant employees.
Maintain systems and equipment: The IT Support Technician will be responsible for ensuring that all systems and equipment are properly maintained, updated, and functional.
Collaborate with team members: The IT Support Technician will work closely with other team members to provide efficient and effective IT support services to the company.
Communicate with users: The IT Support Technician will communicate with users to understand their issues and provide timely updates on the status of their requests.
Document and track issues: The IT Support Technician will accurately document and track all IT support issues, resolutions, and follow-up actions in a timely manner.
Provide training and guidance: The IT Support Technician will provide training and guidance to employees on how to use various systems and software.
Stay updated with technology: The IT Support Technician will stay updated with the latest technology and industry trends to ensure the company's systems and equipment are up-to-date and efficient.
Maintain confidentiality: The IT Support Technician will maintain confidentiality and handle all sensitive information with discretion.
Adhere to company policies: The IT Support Technician will adhere to all company policies and procedures related to IT support and security.
Provide exceptional customer service: The IT Support Technician will have a customer-first mindset and provide exceptional customer service to ensure a positive experience for all users.
Assist with IT projects: The IT Support Technician will assist with IT projects and initiatives as needed to support the company's overall technology goals.
Troubleshoot remote systems: The

Where is this job?

This job is located at Curitiba, State of Paraná, Brazil

Job Qualifications

Technical Skills: A Strong Understanding Of Computer Hardware, Software, And Operating Systems Is Essential For An It Support Technician At Cognizant. This Includes Troubleshooting Skills, Knowledge Of Network Protocols, And Experience With Various Technology Tools And Platforms.
Communication Skills: As An It Support Technician, You Will Need To Effectively Communicate With Both Technical And Non-Technical Individuals. This Includes Listening To And Understanding User Issues, Explaining Technical Solutions In Non-Technical Terms, And Providing Clear And Concise Documentation.
Customer Service Mindset: Cognizant Is Committed To Providing Excellent Customer Service To Its Clients, And The It Support Technician Plays A Critical Role In This. The Ideal Candidate Should Have Strong Interpersonal Skills And A Customer-Centric Mindset To Ensure A Positive Experience For All Users.
Problem-Solving Abilities: In The Fast-Paced World Of It Support, Problems Can Arise At Any Time. An It Support Technician At Cognizant Should Have A Proactive And Analytical Approach To Problem-Solving, Able To Identify And Resolve Issues Efficiently To Minimize Downtime And Disruptions.
Time Management And Prioritization: With Multiple Tasks And Requests Coming In At Once, An It Support Technician Must Have Excellent Time Management And Prioritization Skills To Handle The Workload Effectively. This Includes Being Able To Prioritize Urgent Issues And Manage Time Efficiently To Meet Service Level Agreements.

Required Skills

Communication Skills
Network Administration
customer service
Active listening
Problem-Solving
Security protocols
Software Installation
Data Backup
Technical Troubleshooting
Remote Support
System Maintenance
Hardware Configuration

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a IT Support Technician in Curitiba, State of Paraná, Brazil is between R$2,500 to R$4,000 per month. However, this can vary depending on factors such as experience, certifications, and company size.

Additional Information

Cognizant is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesPortuguese

Job PostedJune 1st, 2026

Apply BeforeJuly 1st, 2026

This job posting is from a verified source.

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