Deskside Support Technician

70 Stuttgart, Germany

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Cognizant, a leading global IT services and consulting company. We are currently seeking a highly motivated and customer-oriented Deskside Support Technician to join our team. As a Deskside Support Technician, you will have the opportunity to work with a diverse group of professionals and provide technical support to our clients in a fast-paced environment. We are looking for individuals who are passionate about technology and possess excellent communication and problem-solving skills. If you are ready for a challenging and rewarding career, read on to learn more about the qualifications and responsibilities for this role.

Provide technical support to clients in person and remotely for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems in a timely and efficient manner.
Install, configure, and maintain computer systems, peripherals, and software.
Collaborate with team members to ensure timely and accurate resolution of issues.
Communicate with clients in a professional and courteous manner to understand and address their technical needs.
Document all support activities and maintain accurate records of technical issues and resolutions.
Proactively identify and recommend solutions to improve the overall performance and functionality of computer systems.
Stay up-to-date with current and emerging technologies to continuously improve technical skills and knowledge.
Adhere to company policies and procedures regarding information security and data privacy.
Provide training and guidance to clients on the proper use of computer systems and software.
Prioritize and manage multiple tasks and assignments in a fast-paced environment.
Collaborate with other teams and departments to ensure seamless delivery of services.
Participate in on-call rotations and provide after-hours support as needed.
Follow established processes and procedures for incident management and escalation.
Maintain a positive attitude and a customer-oriented approach to all interactions with clients.

Where is this job?

This job is located at 70 Stuttgart, Germany

Job Qualifications

Technical Expertise: Candidates Should Possess A Strong Technical Background With Proficiency In Troubleshooting And Resolving Hardware And Software Issues. They Should Also Have Experience With A Variety Of Operating Systems And Computer Peripherals.
Customer Service Skills: As A Deskside Support Technician, Interacting With Clients And Providing Excellent Customer Service Is A Critical Part Of The Job. Candidates Should Have Strong Communication And Problem-Solving Skills To Effectively Address User Needs And Concerns.
Time Management And Prioritization: Deskside Support Technicians Often Work On Multiple Tasks At Once And Must Be Able To Prioritize And Manage Their Time Effectively. Candidates Should Be Able To Work Efficiently Under Pressure And Meet Tight Deadlines.
Team Player: The Role Of A Deskside Support Technician Often Involves Collaborating With Other It Professionals And Departments. Candidates Should Be Able To Work Well In A Team Environment, Communicate Effectively, And Share Knowledge And Ideas To Achieve Common Goals.
Technical Certifications: While Not Always Required, Possessing Relevant Technical Certifications, Such As Comptia A+ Or Microsoft Certified Solutions Associate (Mcsa), Can Demonstrate A Candidate's Proficiency And Commitment To Their Field. These Certifications Can Also Provide A Competitive Edge In The Job Market.

Required Skills

Communication
Time Management
customer service
Problem-Solving
Software Installation
Hardware Troubleshooting
Technical Knowledge
Network Connectivity
Printer Maintenance
System Updates
Remote Desktop Support
Mobile Device

Soft Skills

Communication
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Deskside Support Technician in 70 Stuttgart, Germany is between €45,000 and €60,000 per year. This range can vary depending on the specific company, level of experience, and additional skills and qualifications.

Additional Information

Cognizant is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesGerman

Job PostedJune 1st, 2026

Apply BeforeJuly 1st, 2026

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