Customer Service Representative
Welcome to Cognizant, a leading global technology and consulting company. We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to support and engage with our diverse clientele, providing exceptional service and resolving any inquiries or concerns they may have. If you are a dynamic communicator with a strong desire to assist others, we invite you to apply and become a valuable member of our team.
- Greet and welcome customers in a friendly and professional manner.
- Act as the first point of contact for customers, answering any questions or concerns they may have.
- Provide prompt and accurate information about products, services, and company policies.
- Assist customers in navigating through our systems and processes.
- Listen to customer complaints and work towards finding a satisfactory resolution.
- Maintain a positive and empathetic attitude towards customers at all times.
- Collaborate with various departments to ensure efficient and effective customer service.
- Keep detailed records of customer interactions and transactions.
- Continuously strive to improve and enhance the customer experience.
- Adhere to company standards and procedures while handling customer inquiries.
- Stay up-to-date with product knowledge and industry trends to better assist customers.
- Handle high volume calls and emails in a timely and professional manner.
- Work towards achieving individual and team goals.
- Maintain confidentiality of customer information.
- Contribute to a positive and collaborative work environment.
Excellent Communication Skills: A Customer Service Representative At Cognizant Should Have Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Provide Timely And Accurate Responses To Their Queries.
Customer Service Experience: Prior Experience In A Customer Service Role Is Essential For A Customer Service Representative At Cognizant. This Could Include Experience In A Call Center, Retail, Or Hospitality Setting.
Problem-Solving Skills: The Ability To Think Critically And Come Up With Effective Solutions To Customer Issues Is A Crucial Qualification For A Customer Service Representative At Cognizant. This Includes Being Able To Handle Difficult Or Irate Customers With Tact And Empathy.
Technical Proficiency: Cognizant Is A Technology Company, And As Such, A Customer Service Representative Should Have A Basic Understanding Of Computer Systems And Software. This Will Enable Them To Troubleshoot Technical Issues For Customers And Provide Appropriate Solutions.
Team Player: Cognizant Values Collaboration And Teamwork, And A Customer Service Representative Should Be Able To Work Effectively In A Team Environment. This Includes Being Able To Communicate And Coordinate With Other Departments To Resolve Customer Issues.
Communication
Time Management
Attention to detail
Conflict Resolution
Active listening
Customer Focus
Empathy
Patience
Problem-Solving
Adaptability
Multi-tasking
team
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in Heredia Province, Heredia, Costa Rica is between $500 and $900 USD per month. This may vary depending on the specific company and the level of experience and skills of the individual.
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Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.
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