Contact Center Technical Architect

Mississauga, ON, Canada

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to Cognizant, where we value innovation, collaboration, and excellence in all that we do. As a Contact Center Technical Architect, you will play a crucial role in designing and implementing cutting-edge solutions for our clients' contact center needs. We are seeking a highly skilled and experienced individual who is passionate about driving technological advancements and providing exceptional customer experiences. Are you ready to join our dynamic team and make an impact in the rapidly evolving world of contact centers? Read on to learn more about this exciting opportunity.

Develop and implement innovative and efficient technical solutions for our clients' contact center needs.
Collaborate with cross-functional teams to understand client requirements and design custom solutions.
Stay updated on industry trends and advancements in contact center technology to continually improve our offerings.
Conduct thorough analysis of client systems and processes to identify areas for improvement.
Design and implement processes for seamless integration of new technologies into existing contact center systems.
Troubleshoot and resolve technical issues to ensure smooth functioning of contact center operations.
Train and mentor team members on new technologies and best practices for contact center architecture.
Communicate effectively with clients to understand their needs and provide timely updates on project progress.
Ensure all solutions are in compliance with industry regulations and data security standards.
Continuously monitor and assess the performance of contact center systems and make recommendations for optimizations.
Stay organized and maintain accurate documentation of all technical processes and system changes.
Proactively identify potential risks and develop contingency plans to mitigate them.
Conduct thorough testing and quality assurance to ensure seamless implementation of new solutions.
Collaborate with project managers to ensure timely delivery of projects within budget.
Uphold and promote the company's values of innovation, collaboration, and excellence in all aspects of the job.

Where is this job?

This job is located at Mississauga, ON, Canada

Job Qualifications

Extensive Knowledge Of Contact Center Technologies: The Ideal Candidate Should Have A Thorough Understanding Of The Latest Contact Center Technologies, Including Ivr Systems, Acd, Cti, And Crm Platforms. They Should Also Have Experience With Cloud-Based Solutions And Be Familiar With Emerging Trends In The Industry.
Strong Technical Background: A Contact Center Technical Architect Should Have A Strong Technical Background In Software Development, System Integration, And Network Infrastructure. They Should Also Be Proficient In Programming Languages Such As Java, .Net, And Javascript.
Experience With Contact Center Implementations: Cognizant Is Looking For Candidates Who Have Experience In Designing And Implementing Contact Center Solutions For Large Organizations. This Includes Creating Technical Specifications, Configuring And Customizing Contact Center Software, And Troubleshooting Complex Technical Issues.
Project Management Skills: The Contact Center Technical Architect Will Be Responsible For Managing Multiple Projects And Ensuring That They Are Delivered On Time And Within Budget. Therefore, They Should Have Strong Project Management Skills, Including The Ability To Plan, Organize, And Prioritize Tasks Effectively.
Excellent Communication And Interpersonal Skills: As A Contact Center Technical Architect, The Candidate Will Work Closely With Clients, Business Stakeholders, And Technical Teams. They Should Have Excellent Communication And Interpersonal Skills To Effectively Collaborate With Others And Articulate Technical Concepts To Non-Technical Audiences.

Required Skills

Communication Skills
Project Management
Vendor Management
Troubleshooting
Network Security
Database Management
Analytical Thinking
Cloud Computing
Technical Proficiency
System integration
Solution Design

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Contact Center Technical Architect in Mississauga, ON, Canada is between $80,000 and $120,000 CAD per year. However, this can vary depending on the specific company, experience level, and other factors. Some companies may also offer additional benefits and bonuses.

Additional Information

Cognizant is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 27th, 2025

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

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