Client Relationship Manager (Transport/Logistics)

Frankfurt am Main, Germany

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

At Cognizant, we are seeking a highly motivated and skilled Client Relationship Manager to join our Transport/Logistics team. In this role, you will be responsible for fostering strong relationships with our clients and ensuring their satisfaction with our services. As a key member of our team, you will play a crucial role in driving business growth and maintaining our reputation as a leading provider in the industry. We are looking for a candidate who is passionate about delivering exceptional customer service, has a deep understanding of the Transport/Logistics sector, and possesses strong communication and negotiation skills. If you thrive in a fast-paced and dynamic environment and are ready to take on new challenges, we encourage you to apply for this exciting opportunity.

Develop and maintain strong relationships with clients in the Transport/Logistics sector.
Identify and understand client needs and proactively address any issues or concerns.
Collaborate with cross-functional teams to ensure seamless delivery of services to clients.
Regularly communicate with clients to provide updates on projects, address any questions or concerns, and gather feedback.
Act as a liaison between the company and clients, serving as a point of contact for any inquiries or requests.
Conduct market research and stay updated on industry trends and developments.
Collaborate with sales and business development teams to identify and pursue new business opportunities.
Develop and implement strategies to increase client satisfaction and retention.
Prepare and deliver presentations to clients to showcase our services and solutions.
Negotiate contracts and pricing with clients to ensure mutually beneficial agreements.
Monitor and analyze client performance metrics to identify areas for improvement.
Represent the company at industry events and conferences.
Stay updated on competitors and market trends to identify potential risks and opportunities.
Mentor and train junior team members on client relationship management best practices.
Continuously strive to enhance the company's reputation and maintain our position as a leading provider in the industry.

Where is this job?

This job is located at Frankfurt am Main, Germany

Job Qualifications

Experience In The Transport And Logistics Industry: A Client Relationship Manager At Cognizant Must Have A Strong Understanding Of The Transport And Logistics Industry, Including Knowledge Of Industry Trends, Regulations, And Best Practices.
Strong Communication And Interpersonal Skills: This Role Requires Regular Communication With Clients, Team Members, And Other Stakeholders. Therefore, Strong Communication And Interpersonal Skills Are Essential For Building And Maintaining Successful Client Relationships.
Proven Track Record In Client Relationship Management: Cognizant Is Looking For A Client Relationship Manager With A Track Record Of Successfully Managing Client Relationships. This Includes Experience In Identifying And Addressing Client Needs, Resolving Conflicts, And Ensuring Client Satisfaction.
Knowledge Of Crm Software And Tools: In Order To Effectively Manage Client Relationships, The Ideal Candidate Should Have Experience With Customer Relationship Management (Crm) Software And Tools. This Includes Proficiency In Data Analysis, Reporting, And Customer Segmentation.
Strong Problem-Solving And Decision-Making Skills: The Transport And Logistics Industry Can Be Highly Complex And Fast-Paced, So The Ability To Think Quickly And Make Sound Decisions Is Crucial For A Client Relationship Manager At Cognizant. Candidates Should Have A Proven Ability To Identify And Solve Problems In A Timely And Effective Manner.

Required Skills

Data Analysis
Communication
Time Management
Multitasking
Negotiation
customer service
Supply Chain
Analytical Thinking
Problem-Solving
team
Relationship-Building
Logistics Planning

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organizational skills
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Client Relationship Manager (Transport/Logistics) in Frankfurt am Main, Germany is between €55,000 - €80,000 per year. However, this can vary depending on factors such as the company, industry, and level of experience.

Additional Information

Cognizant is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesGerman

Job PostedAugust 1st, 2025

Apply BeforeNovember 3rd, 2025

This job posting is from a verified source.

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