Client Relationship Manager

Are you a people-oriented individual with a passion for fostering strong relationships? Do you have a knack for understanding and addressing the needs of clients? If yes, then we have an exciting opportunity for you! Cognizant is seeking a dynamic and driven Client Relationship Manager to join our team. In this role, you will be responsible for building and maintaining positive relationships with our clients, ensuring their satisfaction and driving business growth. This is an excellent chance to utilize your communication, problem-solving, and strategic thinking skills while working in a collaborative and fast-paced environment. We are looking for candidates who possess a bachelor's degree in business, marketing, or a related field, along with proven experience in client relationship management. If you have a strong customer-centric mindset and are ready to take on new challenges, we encourage you to apply for this position.

1. Develop and maintain strong relationships with clients, acting as the main point of contact for all their needs and concerns.
2. Understand the needs and objectives of clients and work towards providing solutions and services that meet their expectations.
3. Proactively identify opportunities to upsell or cross-sell products and services to clients, contributing to business growth.
4. Collaborate with internal teams to ensure timely and accurate delivery of products and services to clients.
5. Act as a liaison between clients and the company, effectively communicating updates, changes, and issues.
6. Handle and resolve any conflicts or issues that may arise with clients in a timely and professional manner.
7. Conduct regular check-ins with clients to gather feedback, address concerns, and assess their satisfaction levels.
8. Stay up-to-date with industry trends and changes, and use this knowledge to provide valuable insights and recommendations to clients.
9. Maintain accurate and organized records of client interactions, contracts, and agreements.
10. Continuously monitor and analyze client performance and provide reports and presentations to showcase progress, challenges, and opportunities.
11. Collaborate with the sales team to identify and pursue new business opportunities and expand the client base.
12. Attend industry events and conferences to network and promote the company's services.
13. Mentor and train junior team members on client relationship management best practices.
14. Uphold the company's values and standards while representing the organization to clients.
15. Proactively identify and implement improvements to processes and systems to enhance the client experience.

According to JobzMall, the average salary range for a Client Relationship Manager in Chennai, Tamil Nadu, India is between ₹ 3,00,000 - ₹ 9,00,000 per year. However, this range can vary depending on factors such as the company, level of experience, and job responsibilities. Some Client Relationship Managers in Chennai may earn higher salaries, especially in industries such as finance, IT, and consulting. Additionally, bonuses and other benefits may also be included in the overall compensation package.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.