Welcome to Cognizant, a leading global technology and consulting company. We are currently seeking a highly motivated and dynamic individual to join our team as a Client Relationship Manager. In this role, you will have the opportunity to build and maintain strong relationships with our valued clients, ensuring their satisfaction with our services and driving business growth. We are looking for a proactive and results-driven professional with excellent communication skills and a passion for delivering exceptional client experiences. If you are ready for a challenging and rewarding career in client management, we encourage you to read on and apply for this exciting opportunity.
- Develop and maintain strong relationships with clients to ensure their satisfaction with Cognizant's services.
- Act as the main point of contact for clients, addressing any questions or concerns they may have.
- Understand clients' business needs and goals, and provide strategic recommendations to help achieve them.
- Collaborate with internal teams to ensure timely and effective delivery of services to clients.
- Proactively identify opportunities for business growth and upsell services to existing clients.
- Monitor and analyze client feedback and satisfaction levels, and take necessary actions to improve overall client experience.
- Stay up-to-date with industry trends and developments to better understand clients' needs and provide relevant solutions.
- Prepare and present reports on client performance and satisfaction to upper management.
- Foster a culture of customer-centricity within the team and across the organization.
- Represent Cognizant in client meetings, conferences, and events to showcase our services and build relationships.
- Stay organized and manage multiple client accounts simultaneously.
- Adhere to company policies and procedures and maintain confidentiality of client information.
- Continuously strive to exceed client expectations and maintain a high level of client retention.
Excellent Communication Skills: A Client Relationship Manager At Cognizant Must Possess Strong Communication Skills To Effectively Interact With Clients, Understand Their Needs And Concerns, And Provide Timely And Appropriate Solutions.
Customer Service Orientation: The Ideal Candidate For This Role Must Have A Strong Focus On Providing Exceptional Customer Service And Building Long-Term Relationships With Clients. This Includes The Ability To Anticipate And Proactively Address Client Needs.
Proven Track Record Of Managing Client Relationships: Cognizant Is Looking For Candidates With A Demonstrated Track Record Of Successfully Managing And Growing Client Relationships. This Includes The Ability To Identify New Business Opportunities And Drive Revenue Growth.
Technical Knowledge: A Client Relationship Manager At Cognizant Must Have A Solid Understanding Of The Company's Products And Services, As Well As Industry Trends And Developments. This Knowledge Is Crucial In Providing Valuable Insights And Recommendations To Clients.
Problem-Solving And Conflict Resolution Skills: In This Role, The Candidate Will Be Required To Handle Various Client Issues And Conflicts. Strong Problem-Solving And Conflict Resolution Skills Are Essential For Effectively Managing These Situations And Maintaining Positive Relationships With Clients.
Strategic Planning
Data Analysis
Communication
Sales
Time Management
Negotiation
Conflict Resolution
customer service
Teamwork
Problem-Solving
Adaptability
Relationship-Building
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Relationship Manager in Newark, NJ, USA is between $60,000 and $90,000 per year. However, this can vary based on the specific industry, company size, and experience level of the individual. Some factors that may affect salary include bonuses, commissions, and benefits.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started