Client Relationship Manager

Do you have what it takes to be a Client Relationship Manager at Cognizant? If you’re a proactive, solutions-oriented individual with strong interpersonal and communication skills, then this is the job for you!As a Client Relationship Manager at Cognizant, you’ll be responsible for maintaining and developing relationships with our clients. You’ll need to be able to understand their needs and objectives, then provide them with the appropriate solutions. You’ll also be expected to identify and pursue opportunities to increase customer satisfaction and loyalty.The ideal candidate should have a Bachelor’s degree in Business Administration or a related field. Previous experience in customer service or account management is also preferred. In addition, you should have excellent problem-solving and organizational skills. Knowledge of the IT industry is a plus!If you’re looking for a challenging and rewarding role, then this is your chance to make a difference. We’re looking forward to your application!

Responsibilities:

1. Serve as a primary contact point for clients, understanding their needs and objectives in order to provide appropriate solutions.
2. Develop and maintain strong, positive relationships with clients to ensure satisfaction and loyalty.
3. Identify and pursue opportunities to increase customer satisfaction and loyalty.
4. Develop strategies to increase customer engagement.
5. Monitor customer feedback and respond to inquiries in a timely manner.
6. Address customer complaints and resolve issues promptly.
7. Analyze customer data and trends to develop strategies for improving customer experience.
8. Prepare reports and presentations to present to clients.
9. Keep up-to-date with industry trends and developments.
10. Stay informed of new products and services available.

According to JobzMall, the average salary range for a Client Relationship Manager in Atlanta, GA, USA is $47,721 to $76,318 per year. This range is based on salaries reported by real employees.

The job duties of a Client Relationship Manager typically include developing and maintaining strong relationships with clients, consulting with clients on their business needs, providing customer service, and developing strategies to increase customer loyalty. They may also be responsible for training staff, ensuring customer satisfaction, and creating marketing campaigns.

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.