Cloudvirga

Associate Implementation Manager

Cloudvirga
5291 California Ave, Irvine, CA 92617, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Associate Implementation Manager will work closely with customers and internal Cloudvirga teams and function as a subject matter expert for a specified set of products and services being offered. Work with customers to receive, document and prioritize incoming feature/ enhancement/ project requests. Translate internal product documentation, technical-speak and troubleshooting steps for business users, in preparation for CV deployments Work closely with the Customer Support team for the complete resolution of client issues. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify, document, write all user stories/ change requests through the CV internal process, coordinating with the project manager for development and delivery schedules. Attend Client Facing training calls that the client proctors with their users to ensure we can provide answers to questions that arise about system.

Where is this job?
This job is located at 5291 California Ave, Irvine, CA 92617, USA
Job Qualifications

  • Possess extensive knowledge of the Mortgage Banking industry, Vendors, and Products as well as tools used by lenders/ brokers (e.g., POS, LOS, CRM, etc.)

  • Demonstrate Administration and Settings knowledge of Encompass or other LOSs

  • Hands-on experience integrating technologies – Credit, Pricing, Fees, AUS, MI, Appraisal, and Documents

  • Flexibility and ability to work weekends and / or holidays as needed based on business demands and a rotating support schedule

Required Skills

  • Documentation

  • Project Management

  • Time Management

  • Troubleshooting skills

Soft Skills

  • Process Improvement

  • Self-Driven

  • Communication Skills

  • Multitasking Skills

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Associate Implementation Manager in 5291 California Ave, Irvine, CA 92617, USA is $60,000-$90,000 per year. This includes base salary, bonuses, and any other potential compensation.

Additional Information
Cloudvirga is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2021
Apply BeforeJune 21st, 2025
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About Cloudvirga

Intelligent digital mortgage platform that goes beyond taking an application. Close loans faster, reduce origination cost, and make compliance simple.

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