Premier Support Engineer

You’ll be engaging with Solution Engineering, Account team, Product Management, Frontline support and management, Sustenance Engineering, Customer advocate team and other stakeholders to ensure our customer gets the best possible answer, resolution and advocacy. Regular briefings on Cloudera Data Platform releases and roadmap in alignment with AE and SE. Coordinate triage and prioritization of customer questions and enterprise support tickets. Quarterly business reviews of support activity and recommendations. Fast-track escalations, identify trends, and develop action plans to mitigate/avoid issues. Root cause analysis reports on any Severity 1 incidents including recommendations to improve proactive management of Hadoop deployments. Assist with planning assistance for critical milestones including upgrade planning and for making the best use of new product capabilities.

According to JobzMall, the average salary range for a Premier Support Engineer in 5470 Great America Pkwy, Santa Clara, CA 95054, USA is between $91,000 and $115,000 per year. This range depends on factors such as experience, education, and certifications. Salaries for premier support engineers may also vary depending on the industry and the size of the company.

Cloudera, Inc. is a US-based software company that provides a software platform for data engineering, data warehousing, machine learning and analytics that runs in the cloud or on premises.