Customer Support Content Strategist

90 Sheridan, San Francisco, CA 94103, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Clearbit is looking for a Customer Support Content Strategist to produce content critical to helping customers function effectively. This role is expected to ensure all Clearbit customers have quick access to what they need, when they need it, throughout their use of our products. Focus on building out a reliable, useful customer facing support experience to ensure customers adopt our solutions successfully. Leverage our current how-to documentation and empower customers to self-service their product needs. Draw insights from day-to-day customer experiences to uncover knowledge gaps, and suggestions for our Support team. Produce a series of “How-To” videos uploaded to YouTube or sharing tips and tricks on social media to address common customer concerns. Take charge of our knowledge base systems and their corresponding external sites.

Where is this job?

This job is located at 90 Sheridan, San Francisco, CA 94103, USA

Job Qualifications

Experience in fast-growth, SaaS startup environments
Excel at public speaking and are comfortable delivering trainings and hosting virtual events
Can take complex technical concepts and clearly explain them to technical and non-technical audiences

Required Skills

Content Marketing
Time Management Skills
Documentation and reporting
Data analytics and reporting tools
Editing articles in the Zendesk

Soft Skills

Prioritizing skills
Flexibility/Adaptability
Attention to detail and accuracy
Verbal and Written Communication
Multi tasker
Planning & organizational skills

Compensation

According to JobzMall, the average salary range for a Customer Support Content Strategist in 90 Sheridan, San Francisco, CA 94103, USA is $75,000 to $90,000 per year. This range includes salaries for positions such as Customer Content Strategist, Customer Support Content Manager, and Customer Support Content Writer.

Additional Information

Clearbit is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 16th, 2021

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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