Client Support Specialist

Welcome to the City of Sunnyvale, where innovation and community come together to create a thriving city. We are currently seeking a dedicated and customer-oriented Client Support Specialist to join our team and assist in providing exceptional service to our residents and businesses. As a Client Support Specialist, you will have the opportunity to work directly with our diverse community and play a crucial role in ensuring their needs are met. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and have a strong understanding of technology. If you are a team player with a positive attitude and a desire to make a difference in the community, we encourage you to apply for this exciting opportunity!

1. Provide exceptional customer service to residents and businesses by responding to inquiries, concerns, and complaints in a timely and professional manner.
2. Serve as the first point of contact for clients, greeting and welcoming them to the City of Sunnyvale and addressing their needs.
3. Utilize excellent communication skills to effectively communicate with clients and provide accurate and helpful information.
4. Assist clients with navigating and utilizing various technological platforms and tools, such as the city's website and online services.
5. Collaborate with team members to troubleshoot and resolve client issues and concerns.
6. Maintain a positive and friendly demeanor at all times, ensuring a welcoming and inclusive environment for all clients.
7. Keep accurate records of client interactions and maintain confidentiality of sensitive information.
8. Stay updated on city policies, procedures, and services in order to provide accurate and up-to-date information to clients.
9. Proactively identify areas for improvement in customer service and make suggestions for process enhancements.
10. Support and promote the city's values of innovation, community, and excellence in all interactions with clients.
11. Attend training and development sessions to continuously enhance knowledge and skills related to client support.
12. Handle and prioritize multiple tasks and responsibilities in a fast-paced environment.
13. Participate in team meetings and contribute ideas and strategies for improving client satisfaction.
14. Work collaboratively with other departments to ensure seamless service delivery to clients.
15. Take ownership of client issues and follow through to resolution to ensure their satisfaction.
16. Adhere to all city policies and procedures, including those related to customer service and confidentiality.

According to JobzMall, the average salary range for a Client Support Specialist in Sunnyvale, CA, USA is between $45,000 and $65,000 per year. However, this can vary depending on factors such as experience, company size, and industry. Additionally, bonuses and benefits may also play a role in the total compensation package for this role.

Sunnyvale is a city located in Santa Clara County, California. Sunnyvale is the seventh most populous city in the San Francisco Bay Area and one of the major cities comprising Silicon Valley.