Communications Service Center Specialist

Welcome to the City of St. Louis Communications Service Center! As a Communications Service Center Specialist, you will play a crucial role in providing exceptional customer service to our residents and employees. We are seeking a dedicated and personable individual who is passionate about communication and helping others. In this role, you will act as the first point of contact for all inquiries and serve as a liaison between various departments and the public. The ideal candidate will possess strong communication skills, the ability to multitask, and a desire to make a positive impact in our community. If you are a team player with a knack for problem-solving, we want you to join our dynamic team!

1. Provide exceptional customer service to residents and employees of the City of St. Louis.
2. Serve as the first point of contact for all inquiries and be able to effectively handle a high volume of calls and emails.
3. Act as a liaison between various departments and the public, ensuring clear and efficient communication.
4. Maintain a positive and welcoming attitude towards all individuals, regardless of their inquiry or concern.
5. Demonstrate strong communication skills, both written and verbal, to effectively relay information and respond to inquiries.
6. Handle all inquiries and concerns with empathy, professionalism, and a sense of urgency.
7. Multitask and prioritize responsibilities in a fast-paced environment to ensure timely and accurate responses to inquiries.
8. Troubleshoot and resolve issues or escalate them to the appropriate department if necessary.
9. Maintain a thorough understanding of the City of St. Louis and its services to provide accurate and up-to-date information to the public.
10. Collaborate with team members to identify areas for improvement and implement solutions to enhance the overall customer service experience.
11. Stay updated on policies, procedures, and regulations to ensure compliance in all communications.
12. Continuously strive to make a positive impact in the community through effective communication and problem-solving.
13. Act as a role model for professionalism, integrity, and teamwork within the Communications Service Center.
14. Maintain confidentiality and handle sensitive information with discretion.
15. Additional duties as assigned by supervisors or department heads.

According to JobzMall, the average salary range for a Communications Service Center Specialist in St. Louis, MO, USA is $30,000 to $50,000 per year. This may vary depending on the specific company, experience level, and other factors.

St. Louis is a major city in Missouri along the Mississippi River. Its iconic, 630-ft. Gateway Arch, built in the 1960s, honors the early 19th-century explorations of Lewis and Clark and America's westward expansion in general. Replica paddlewheelers ply the river, offering views of the arch. The Soulard district is home to barbecue restaurants and clubs playing blues music.