Dispatcher

Are you a quick-thinking problem solver with excellent communication skills? Do you thrive in a fast-paced and dynamic work environment? The City of Santa Clara is seeking a highly skilled and organized Dispatcher to join our team. As a Dispatcher, you will play a crucial role in ensuring the safety and well-being of our community by promptly responding to emergency and non-emergency calls and dispatching appropriate resources. We are looking for a dedicated individual who is committed to providing exceptional service to our citizens. If you have the necessary qualifications and a passion for public service, we encourage you to apply and become a part of our team.

• Receive and respond to emergency and non-emergency calls in a timely and efficient manner
• Gather and assess information from callers to determine the appropriate response and level of urgency
• Dispatch appropriate resources, such as police, fire, or medical personnel, to the location of the incident
• Monitor and track the location and status of emergency responders to ensure a timely and coordinated response
• Communicate and coordinate with other emergency agencies and departments as needed
• Provide accurate and detailed information to emergency responders and other personnel as necessary
• Maintain accurate and updated records of all calls and dispatch activities
• Stay up-to-date with emergency procedures and protocols and follow them accordingly
• Remain calm and professional in high-stress situations and handle multiple tasks simultaneously
• Provide exceptional customer service to callers and represent the City of Santa Clara in a positive manner
• Collaborate with other dispatchers and team members to ensure the smooth operation of the dispatch center
• Participate in training and professional development opportunities to enhance skills and knowledge
• Adhere to confidentiality and privacy policies when handling sensitive information
• Continuously evaluate and improve dispatch processes and procedures to ensure efficiency and effectiveness.

According to JobzMall, the average salary range for a Dispatcher in Santa Clara, CA, USA is $46,000 - $64,000 per year. This may vary depending on the specific industry and company, as well as the experience and qualifications of the individual.

Santa Clara is a city near San Jose, in California's Silicon Valley. Many tech companies are headquartered here. The Intel Museum has exhibits about technological milestones, like the making of the silicon chip. California's Great America amusement park is known for its thrill rides. San Francisco’s professional football team, the 49ers, play at Levi’s Stadium. Local artwork is featured at the Triton Museum of Art.