Communications Technician (Dispatcher)

Are you a natural communicator with a passion for public safety? Do you thrive in fast-paced, high-stress environments? The City of San Luis Obispo is seeking a skilled and dedicated Communications Technician (Dispatcher) to join our team. As a Communications Technician, you will play a critical role in ensuring the safety and well-being of our community by dispatching emergency services and providing support to first responders. We are looking for an individual who is calm under pressure, has excellent communication skills, and is able to think quickly on their feet. If you want to make a difference in your community and have the necessary qualifications, we want to hear from you.

1. Answer emergency and non-emergency calls, assessing and prioritizing the situation to determine the appropriate response.
2. Dispatch emergency services including police, fire, and medical personnel to the scene of incidents.
3. Maintain clear and accurate records of all calls, including time and nature of call, response times, and actions taken.
4. Gather and relay important information to first responders, including details of the incident, location, and any potential hazards.
5. Monitor and coordinate multiple radio frequencies and maintain communication with all responding units.
6. Provide support and guidance to callers in emergency situations, including providing CPR and other life-saving instructions.
7. Remain calm and professional in high-stress situations, effectively managing multiple tasks and priorities.
8. Utilize various computer systems and software to input and retrieve information, update databases, and track response times.
9. Follow established protocols and procedures, adhering to all applicable laws and regulations.
10. Collaborate with other dispatchers, first responders, and other agencies to ensure a coordinated and efficient response to incidents.
11. Maintain confidentiality and handle sensitive information in a professional manner.
12. Participate in ongoing training and professional development to stay current with emergency procedures and protocols.
13. Provide excellent customer service to all callers and first responders, demonstrating empathy and professionalism in all interactions.
14. Adhere to strict safety protocols and guidelines to ensure the well-being of all personnel involved in emergency response.
15. Continuously monitor and assess emergency call volume and adjust staffing levels as needed to maintain efficient and effective operations.

According to JobzMall, the average salary range for a Communications Technician (Dispatcher) in San Luis Obispo, CA, USA is $39,000 - $55,000 per year. This can vary depending on factors such as experience, education, and the specific company or organization the individual is working for. Some companies may also offer additional benefits and bonuses.

San Luis Obispo is a city in California’s Central Coast region. On Mission Plaza, the Mission San Luis Obispo de Tolosa is a 1700s Spanish mission with a museum. Nearby, pieces of chewed gum cover the walls of Bubblegum Alley. Vendors selling produce, flowers and food take over Higuera Street for the Downtown SLO Farmers’ Market. The San Luis Obispo Museum of Art focuses on work by contemporary California artists.