City of San Jose

Public Safety Radio Dispatcher Trainee

City of San Jose

San Jose, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the City of San Jose, where we are committed to providing a safe and secure environment for our residents. We are currently seeking a motivated and dedicated individual to join our team as a Public Safety Radio Dispatcher Trainee. In this role, you will play a crucial part in our mission to protect and serve the community by efficiently and accurately dispatching emergency services. If you have a passion for public safety, excellent communication skills, and a strong ability to multitask, we encourage you to apply for this exciting opportunity. Join us in making a difference and building a safer city for all.

  • Answer emergency and non-emergency calls from the public and accurately record information
  • Dispatch appropriate emergency services, including police, fire, and medical personnel
  • Monitor multiple radio frequencies and communicate effectively with emergency responders
  • Maintain accurate and detailed logs of all communications and dispatch activities
  • Utilize computer-aided dispatch systems to efficiently manage and prioritize emergency calls
  • Remain calm and composed while handling high-stress and time-sensitive situations
  • Continuously update and maintain knowledge of policies, procedures, and protocols related to emergency response
  • Provide excellent customer service to callers and maintain a professional and respectful demeanor at all times
  • Collaborate with other dispatchers and first responders to effectively coordinate emergency responses
  • Participate in training programs to develop and improve skills related to dispatching and public safety
  • Adhere to strict confidentiality and security protocols to protect sensitive information
  • Demonstrate a commitment to the safety and well-being of the community and the department's mission.
Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications
  • High School Diploma Or Equivalent: A Minimum Educational Requirement For The Position, This Ensures That Candidates Have A Basic Level Of Education And Knowledge To Perform The Job Duties.

  • Strong Communication Skills: Public Safety Radio Dispatchers Must Be Able To Communicate Clearly And Effectively With Emergency Responders, Callers, And Other Dispatchers In A High-Stress Environment.

  • Multi-Tasking Abilities: Dispatchers Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Dispatching Emergency Responders, And Entering Data Into Computer Systems.

  • Ability To Work Well Under Pressure: Emergency Situations Can Be Chaotic And Stressful, So It Is Essential For Public Safety Radio Dispatchers To Remain Calm And Focused During High-Pressure Situations.

  • Knowledge Of Emergency Procedures And Protocols: Candidates Should Have A Basic Understanding Of Emergency Response Procedures And Protocols, As Well As Knowledge Of The Geographic Area And Streets Within The City Of San Jose.

Required Skills
  • Time Management

  • Stress Management

  • Critical Thinking

  • Decision Making

  • Active listening

  • Teamwork

  • Multi-tasking

  • Computer Literacy

  • radio communication

  • Emergency Protocol

  • Public Safety Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Public Safety Radio Dispatcher Trainee in San Jose, CA, USA is $45,000 - $55,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is recommended to research the specific company you are applying to for a more accurate salary range.

Additional Information
City of San Jose is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 5th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About City of San Jose

San Jose is a large city surrounded by rolling hills in Silicon Valley, a major technology hub in California's Bay Area. Architectural landmarks, from the 1883 Italianate-style Odd fellows building to Spanish Colonial Revival structures, make up the downtown historic district. The downtown area is also home to the Tech Museum of Innovation, devoted to the exploration of science and technology.

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