Enterprise Client Services Manager

Welcome to the City of San Jose, where we are committed to providing exceptional services to our diverse and dynamic community. We are looking for a dedicated and experienced Enterprise Client Services Manager to join our team and lead our efforts in providing high-quality services to our enterprise clients. As a City of San Jose employee, you will have the opportunity to make a positive impact on the lives of our citizens while utilizing your skills and expertise in client services management. If you have a passion for delivering excellent customer service and possess the qualifications we are looking for, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies to ensure efficient and effective delivery of services to enterprise clients.
2. Serve as the main point of contact for all enterprise clients, establishing and maintaining strong relationships.
3. Understand the unique needs and requirements of each enterprise client and tailor services accordingly.
4. Coordinate with various departments and teams within the City of San Jose to provide seamless services to clients.
5. Act as a liaison between enterprise clients and the City of San Jose, addressing any concerns or issues that may arise.
6. Monitor and evaluate service performance, identifying areas for improvement and implementing solutions.
7. Train and supervise a team of client services representatives, providing guidance and support as needed.
8. Develop and maintain a comprehensive knowledge of the City of San Jose's services and policies.
9. Collaborate with other departments to identify and implement new services or improvements to existing services for enterprise clients.
10. Ensure compliance with all relevant laws, regulations, and policies in the delivery of services to enterprise clients.
11. Keep accurate records and reports of client interactions, service requests, and service delivery.
12. Handle any escalated client issues or complaints in a timely and professional manner.
13. Stay up-to-date with industry trends and best practices in client services management.
14. Represent the City of San Jose at meetings, conferences, and other events related to enterprise client services.
15. Continuously seek feedback from clients to improve services and maintain high levels of satisfaction.

According to JobzMall, the average salary range for a Enterprise Client Services Manager in San Jose, CA, USA is $92,000 - $145,000 per year. This range can vary based on factors such as the size and industry of the company, level of experience, and specific job duties.

San Jose is a large city surrounded by rolling hills in Silicon Valley, a major technology hub in California's Bay Area. Architectural landmarks, from the 1883 Italianate-style Odd fellows building to Spanish Colonial Revival structures, make up the downtown historic district. The downtown area is also home to the Tech Museum of Innovation, devoted to the exploration of science and technology.