City of San Diego

San Diego, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the City of San Diego, where we are dedicated to providing excellent service to our community. We are currently seeking a motivated and organized individual to join our team as a Dispatcher. In this role, you will play a vital role in coordinating emergency response services and ensuring the safety and well-being of our residents. We are looking for someone who is calm under pressure, has excellent communication skills, and is able to make quick and effective decisions. If you are passionate about serving your community and have the necessary skills and experience, we encourage you to apply and become a part of our dynamic team.

  1. Coordinate and dispatch emergency response services to ensure timely and effective assistance to residents.
  2. Maintain a calm and professional demeanor while handling high-pressure situations.
  3. Communicate clearly and effectively with emergency responders, residents, and other city departments.
  4. Receive and prioritize incoming emergency calls and dispatch appropriate resources.
  5. Monitor and track emergency response vehicles and personnel to ensure efficient use of resources.
  6. Provide accurate and detailed information to emergency responders and other agencies as needed.
  7. Maintain accurate records and documentation of all emergency calls and responses.
  8. Continuously monitor and evaluate emergency response procedures to identify areas for improvement.
  9. Collaborate with other city departments and agencies to ensure effective emergency response and communication.
  10. Stay updated on city policies, procedures, and protocols related to emergency response.
  11. Train and mentor new dispatchers to ensure they are knowledgeable and competent in their role.
  12. Maintain confidentiality and adhere to all privacy laws and regulations.
  13. Remain flexible and adaptable in a fast-paced and ever-changing work environment.
  14. Provide excellent customer service to residents and visitors of the city.
  15. Other duties as assigned by supervisor or department head.
Where is this job?
This job is located at San Diego, CA, USA
Job Qualifications
  • High School Diploma Or Equivalent Education

  • Minimum Of 2 Years Experience In A Dispatch Or Call Center Environment

  • Knowledge Of Emergency Response Protocols And Procedures

  • Excellent Communication And Interpersonal Skills

  • Ability To Multitask And Handle High-Stress Situations Effectively

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Critical Thinking

  • Computer

  • Problem-Solving

  • Adaptability

  • Emergency Response

  • Decision-Making

  • Geographic Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Dispatcher in San Diego, CA, USA is $36,000 - $52,000 per year. This can vary depending on the company, experience level, and specific job duties.

Additional Information
City of San Diego is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 7th, 2024
Apply BeforeJuly 20th, 2025
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About City of San Diego

San Diego is a city on the Pacific coast of California known for its beaches, parks and warm climate. Immense Balboa Park is the site of the renowned San Diego Zoo, as well as numerous art galleries, artist studios, museums and gardens. A deep harbor is home to a large active naval fleet, with the USS Midway, an aircraft-carrier-turned-museum, open to the public.

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