
TSAP Team Lead
Are you a passionate leader with a background in technology and a desire to make a positive impact in your community? The City of Pittsburgh is seeking a highly motivated and experienced individual to join our team as the TSAP Team Lead. In this role, you will oversee a team of talented technicians and play a crucial role in the implementation and maintenance of our Technology Services Asset Protection (TSAP) program. If you have strong leadership skills, a deep understanding of technology, and a commitment to serving the public, we want to hear from you!
- Lead and manage a team of technicians to ensure the successful implementation and maintenance of the Technology Services Asset Protection (TSAP) program.
- Develop and implement strategies to improve the efficacy and efficiency of the TSAP program.
- Foster a positive and collaborative team environment, promoting open communication and teamwork.
- Provide guidance and support to team members, including coaching, training, and performance evaluations.
- Oversee the day-to-day operations of the TSAP program, ensuring all tasks are completed on time and to a high standard.
- Collaborate with other departments and stakeholders to identify and address any issues or concerns related to the TSAP program.
- Stay up-to-date on the latest technology trends and developments to ensure the TSAP program is utilizing the most effective and innovative solutions.
- Develop and maintain relationships with vendors and suppliers to ensure the TSAP program has access to quality products and services.
- Create and maintain detailed documentation of the TSAP program, including processes, procedures, and reports.
- Act as a liaison between the TSAP team and other departments or agencies to coordinate efforts and ensure alignment with overall technology goals.
- Monitor and track the budget for the TSAP program, making adjustments as needed to ensure financial sustainability.
- Act as an ambassador for the TSAP program, promoting its benefits and successes to stakeholders and the community.
- Continuously evaluate and improve the TSAP program to meet the evolving needs of the community and organization.
- Adhere to all relevant policies, procedures, and regulations in the implementation and management of the TSAP program.
- Demonstrate a commitment to customer service and a dedication to serving the public through the TSAP program.
Bachelor's Degree In Computer Science, Information Technology, Or Related Field.
Minimum Of 3 Years Of Experience In A Leadership Role Within A Technical Support Or It Department.
Extensive Knowledge Of Technical Support Processes And Procedures, Including Incident Management, Problem Resolution, And Escalation Protocols.
Strong Communication And Interpersonal Skills, With The Ability To Effectively Manage A Team And Collaborate With Various Departments And Stakeholders.
Experience With Project Management And Ability To Prioritize Tasks And Delegate Responsibilities To Team Members.
Project Management
Data Analysis
Communication
Time Management
Budget management
Conflict Resolution
customer service
Team Leadership
Training and Development
Problem-Solving
Performance evaluation
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a TSAP Team Lead in Pittsburgh, PA, USA is $60,000 to $80,000 per year. However, this can vary depending on factors such as the individual's level of experience, the specific company, and the responsibilities of the role.
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Pittsburgh is a city in western Pennsylvania at the junction of 3 rivers. Its Gilded Age sites, including the Carnegie Museum of Natural History, the Carnegie Museum of Art and the Phipps Conservatory and Botanical Gardens, speak to its history as an early-20th-century industrial capital. In the North Shore neighborhood are the modern Andy Warhol Museum, Heinz Field football stadium and PNC Park baseball stadium.

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