
Senior Computer Service Technician
Are you an experienced Computer Service Technician looking for a new challenge in a dynamic and thriving city? Look no further! The City of Jersey City is seeking a highly skilled and knowledgeable Senior Computer Service Technician to join our team. As a senior member of our IT department, you will play a critical role in maintaining and improving the city's technology infrastructure. We are looking for someone who is passionate about technology, has a strong attention to detail, and thrives in a fast-paced environment. If you have a strong background in computer systems and are ready to take the next step in your career, we encourage you to apply for this exciting opportunity.
- Perform routine maintenance, troubleshooting, and repair of computer systems and related equipment.
- Install, configure, and upgrade computer hardware and software as needed.
- Monitor and maintain the city's technology infrastructure, including servers, networks, and databases.
- Respond to and resolve technical issues reported by city employees in a timely and efficient manner.
- Develop and implement strategies to improve the efficiency and effectiveness of the city's technology systems.
- Train and mentor junior members of the IT team on technical procedures and best practices.
- Collaborate with other city departments to understand their technology needs and provide solutions to meet those needs.
- Stay up-to-date on emerging technologies and make recommendations for their implementation in the city's systems.
- Maintain accurate records of all work performed, including updates and changes to systems.
- Follow security protocols and procedures to ensure the safety and integrity of the city's data and systems.
- Communicate with external vendors and service providers to coordinate repairs and upgrades.
- Develop and maintain documentation and manuals for computer systems and procedures.
- Participate in on-call rotation for after-hours support and emergencies.
- Regularly report on the status of technology systems and projects to IT management and city leadership.
- Adhere to all city policies and procedures related to technology use and security.
Extensive Knowledge And Experience In Troubleshooting And Repairing Computer Hardware And Software Systems.
Strong Understanding Of Networking Principles And Ability To Set Up And Maintain Local Area Networks (Lans) And Wide Area Networks (Wans).
Proficiency In Various Operating Systems, Including Windows, Macos, And Linux.
Familiarity With Computer Security Protocols And Ability To Implement And Maintain Security Measures.
Excellent Communication And Customer Service Skills, With The Ability To Effectively Communicate Technical Information To Non-Technical Users.
Project Management
customer service
network management
Security protocols
Software Installation
Technical Troubleshooting
Server administration
Mobile
Data Recovery
System Maintenance
Hardware Repair
Backup And Recovery
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Senior Computer Service Technician in Jersey City, NJ, USA is between $60,000-$80,000 per year. However, this can vary depending on a variety of factors such as experience, specific job duties, and the company itself. It is important to research specific job listings in the area to get a better understanding of the salary expectations.
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Jersey City is in northeastern New Jersey. Its eastern waterfront faces the Hudson River where it meets Upper New York Bay. Liberty State Park has panoramic views of the Manhattan skyline, the Statue of Liberty and Ellis Island, the former immigrant gateway. The park’s Liberty Science Center features interactive exhibits, live animals and an IMAX Dome theater. Bars and ethnic eateries line downtown’s Grove Street.

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