Public Safety Telecommunicator Trainee

Receives telephone or other electronic requests for emergency assistance. Learns to obtain, verify, and record location of emergency, name of caller, nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. Learns to operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data. May be required to access foreign language interpreter service for non-English speaking callers. Maintains a reassuring, calming manner with callers to obtain required information. Persuades emergency callers to stay on the line. May assist in maintaining and facilitating communication with responding units by receiving and relaying information including confidential information to authorized personnel.

Edison is a township in Middlesex County, New Jersey, United States, in the New York City metropolitan area. Situated in north-central New Jersey, Edison lies within the core of the Raritan Valley region.