City of Columbia-SC

Telecommunicator

City of Columbia-SC
Columbia, SC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the City of Columbia-SC! We are currently seeking a skilled and dedicated Telecommunicator to join our team and help us provide exceptional emergency communication services to our community. As a Telecommunicator, you will be responsible for receiving and dispatching emergency calls, providing life-saving instructions, and coordinating with emergency responders. The ideal candidate for this position is a quick thinker, an effective communicator, and possesses a strong sense of empathy. If you are passionate about helping others and making a difference in people's lives, we invite you to apply for this rewarding opportunity.

  1. Receive and respond to emergency calls from the community in a timely and efficient manner.
  2. Evaluate and prioritize emergency situations to determine the appropriate level of response.
  3. Provide life-saving instructions to callers in emergency situations.
  4. Dispatch emergency responders, such as police, fire, and medical personnel, to the location of the emergency.
  5. Maintain accurate and detailed records of all emergency calls and dispatch activities.
  6. Monitor emergency response units and provide updates to responding personnel as needed.
  7. Communicate effectively with emergency responders, callers, and other agencies involved in emergency situations.
  8. Remain calm and composed during high-stress situations and handle multiple tasks simultaneously.
  9. Follow established protocols and procedures for handling emergency calls and dispatching emergency personnel.
  10. Maintain confidentiality and privacy of sensitive information obtained through emergency calls.
  11. Collaborate with other telecommunicators and emergency services personnel to ensure a coordinated and efficient response to emergencies.
  12. Participate in ongoing training and education to stay current with emergency communication techniques and procedures.
  13. Demonstrate empathy and compassion towards callers in distress and provide reassurance and support.
  14. Adhere to all safety guidelines and protocols while performing job duties.
  15. Perform other related duties as assigned by supervisors.
Where is this job?
This job is located at Columbia, SC, USA
Job Qualifications

  • High School Diploma Or Ged: A Basic Educational Qualification Is Important For A Telecommunicator Job, As It Demonstrates The Ability To Comprehend And Follow Instructions, Communicate Effectively, And Perform Basic Mathematical Calculations.

  • Previous Experience: Previous Experience In A Similar Role, Such As A Dispatcher Or Call Center Operator, Is Preferred For A Telecommunicator Job. This Shows Familiarity With The Job Duties And The Ability To Handle Emergency Situations.

  • Excellent Communication Skills: Telecommunicators Must Have Strong Verbal And Written Communication Skills To Effectively Gather And Relay Information To Emergency Responders And Callers, As Well As Maintain Clear And Concise Records.

  • Multi-Tasking And Problem-Solving Abilities: The Ability To Handle Multiple Tasks Simultaneously And Think Quickly In High-Pressure Situations Is Essential For A Telecommunicator. They Must Be Able To Prioritize Calls, Gather Accurate Information, And Make Critical Decisions In A Fast-Paced Environment.

  • Cpr And First Aid Certification: As A First Point Of Contact During Emergency Situations, Telecommunicators Should Have Current Cpr And First Aid Certifications. This Ensures They Are Equipped To Provide Initial Assistance And Instructions To Callers Until Emergency Responders Arrive On The Scene.

Required Skills

  • Data Entry

  • Time Management

  • Problem Solving

  • Critical Thinking

  • Active listening

  • Interpersonal Communication

  • Multi-tasking

  • Emergency Response

  • Dispatching

  • Call Handling

  • Radio Operations

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Telecommunicator in Columbia, SC, USA is $26,000 - $35,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer. Some employers may offer additional benefits and bonuses.

Additional Information
City of Columbia-SC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 28th, 2024
Apply BeforeMay 22nd, 2025
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About City of Columbia-SC

Columbia is the capital city of South Carolina. It’s home to the South Carolina State House, a Greek Revival building set in gardens dotted with monuments. Riverbanks Zoo & Garden is a huge park with animal enclosures and botanical gardens. A diverse collection spanning centuries is on display at the Columbia Museum of Art. Dating to 1823, the Robert Mills House is a mansion and museum surrounded by ornate gardens.

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