Citigroup

Universal Banker

Citigroup

Phoenix, AZ, USA
Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent
Job Description

Attention all banking professionals! Are you looking for an exciting opportunity to join one of the world's leading financial institutions? Look no further, because Citigroup is seeking a highly motivated and customer-focused individual to join our team as a Universal Banker. As a Universal Banker, you will have the unique opportunity to utilize your knowledge and skills in both banking and sales to provide excellent service to our clients. We are seeking candidates who are driven, personable, and have a passion for helping others achieve their financial goals. If you have the required qualifications and are ready to take the next step in your career, apply now to join our dynamic team at Citigroup.

  1. Provide exceptional customer service to clients by understanding their financial needs and offering appropriate solutions.
  2. Conduct daily banking transactions such as deposits, withdrawals, and account transfers accurately and efficiently.
  3. Build and maintain strong relationships with clients through effective communication and follow-up.
  4. Meet and exceed sales targets by actively promoting and cross-selling various banking products and services.
  5. Continuously update knowledge of banking products, services, and procedures to effectively assist clients with their financial needs.
  6. Collaborate with team members and other departments to ensure a seamless banking experience for clients.
  7. Adhere to all compliance and regulatory policies and procedures to maintain the integrity of the bank.
  8. Handle and resolve client inquiries and complaints in a timely and professional manner.
  9. Act as a brand ambassador for Citigroup, representing the company in a positive and professional manner.
  10. Participate in training and development opportunities to enhance knowledge and skills.
  11. Contribute to a positive and inclusive work environment by promoting teamwork and collaboration.
  12. Maintain confidentiality and security of client information at all times.
  13. Take initiative to identify and suggest process improvements to enhance the overall customer experience.
  14. Maintain a clean and organized work area to ensure a professional and welcoming atmosphere for clients.
  15. Adhere to all safety and security protocols to maintain a safe working environment.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications
  • Strong Communication Skills: A Universal Banker At Citigroup Must Possess Excellent Communication Skills In Order To Effectively Interact With Clients And Colleagues. This Includes Being Able To Clearly Explain Banking Products And Services, As Well As Actively Listening To Clients' Needs And Concerns.

  • Knowledge Of Banking Products And Services: Candidates For A Universal Banker Position At Citigroup Should Have A Thorough Understanding Of Various Banking Products And Services. This Includes Knowledge Of Checking And Savings Accounts, Loans, Credit Cards, And Investment Products.

  • Customer Service Experience: As A Universal Banker At Citigroup, One Must Have A Strong Background In Customer Service. This Includes Experience In Resolving Customer Complaints, Handling Difficult Situations, And Maintaining A Positive And Professional Demeanor At All Times.

  • Sales And Cross-Selling Abilities: Citigroup Values Universal Bankers Who Have A Proven Track Record Of Meeting Sales Goals And Cross-Selling Banking Products And Services To Customers. This Requires The Ability To Identify And Understand Customer Needs And Effectively Recommend Relevant Products And Services.

  • Teamwork And Collaboration: The Role Of A Universal Banker At Citigroup Involves Working Closely With Other Team Members, Such As Tellers, Loan Officers, And Financial Advisors. Therefore, Candidates Must Be Able To Collaborate Effectively With Others, As Well As Contribute To A Positive Team Dynamic.

Required Skills
  • Data Entry

  • Communication

  • Time Management

  • Product knowledge

  • customer service

  • Relationship Building

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • sales expertise

  • Cross-Selling

  • Financial Advising

Soft Skills
  • Communication

  • Customer Service

  • Leadership

  • Time management

  • creativity

  • Organization

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Universal Banker in Phoenix, AZ, USA is $34,000 - $50,000 per year. This can vary depending on the specific company, experience level, and benefits offered. Some companies may offer bonuses or commission on top of the base salary.

Additional Information
Citigroup is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 5th, 2024
Apply BeforeJune 21st, 2025
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About Citigroup

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. The company was formed by the merger of banking giant Citicorp and financial conglomerate Travelers Group in 1998; Travelers was subsequently spun off from the company in 2002.

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