Customer Services Relationship Associate

Citigroup is looking for an enthusiastic and customer-focused individual to join our team as a Customer Services Relationship Associate. The ideal candidate will have excellent communication and problem-solving abilities, as well as a deep understanding of customer service principles and practices. The successful applicant will be a reliable and hardworking team player with a passion for providing outstanding customer service.The Customer Services Relationship Associate will provide superior customer service and support to clients in order to promote customer loyalty and satisfaction. The candidate must have a strong understanding of customer service best practices and have the ability to establish and maintain positive relationships with clients.Qualifications:• Bachelor’s degree in Business Administration, or a related field• At least 3 years of customer service experience, preferably in a financial institution• Proven track record of providing exceptional customer service• Excellent communication and interpersonal skills• Strong problem-solving and conflict resolution skills• Ability to remain professional and courteous in all customer interactions• Proficient in Microsoft Office Suite and other customer service software applications• Knowledge of banking regulations and best practicesIf you are a motivated and customer service-oriented individual with the qualifications listed above, we invite you to apply for this exciting opportunity!

Responsibilities:

• Respond to customer inquiries promptly and professionally in a courteous and timely manner

• Maintain a detailed knowledge of the company’s products and services, policies and procedures

• Resolve customer complaints and inquiries through research and problem-solving

• Establish and maintain positive relationships with customers

• Take ownership of customer issues and ensure they are handled in a timely manner

• Provide customers with accurate information regarding products and services

• Maintain records of customer interactions and transactions

• Identify opportunities to upsell products and services

• Research and recommend strategies to improve customer service practices

• Ensure compliance with banking regulations and best practices

• Utilize customer service software applications to track customer interactions and transactions

• Develop and maintain knowledge of competitor’s products, services, policies and procedures

• Assist in training and coaching customer service staff

According to JobzMall, the average salary range for a Customer Services Relationship Associate in Los Angeles, CA, USA is between $27,937 and $55,849 per year. This range can vary depending on the specific company, job role, and experience level of the individual.

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. The company was formed by the merger of banking giant Citicorp and financial conglomerate Travelers Group in 1998; Travelers was subsequently spun off from the company in 2002.