IT Desktop Support Specialist
Stays current on emerging technologies and end user products.Thinks proactively about what is needed versus reactive only; operates with the necessary sense of urgency and discretion based on the clientele. Manage incoming trouble ticket and request tickets.Adhere to department SLAs and meet the necessary KPIs for team success. Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services. Provide support and functionality of all technology needs for Executive Management, including mobile devices, desktops laptops, tablets, and video conferencing used in the office, in transit, home, and during travel. Maintain inventory and desktop assets for the group. Manage internal projects leveraging proven project methodologies, adhering to budgets, and assigning appropriate resources.
Years of related experience: 5+
Ability to balance and prioritize multiple concurrent projects effectively.
Demonstrable knowledge and understanding of technologies such as personal devices, laptops, tablets, Microsoft, Apple, iOS, Android
Must have working knowledge of PowerShell.
CompTIA A+/Net+, Microsoft, Cisco and ITIL certifications are a plus.
Strong understanding of Video conferencing technologies: Zoom, Cisco, and SIP configuration.
Active Directory
Time Management Skills
Strong technical aptitude
O365
Project-management
Superior customer service skills
Detail Oriented
Prioritizing skills
Multitasking Skills
Adaptability
Problem-solving and resourcefulness
Verbal and Written Communication
Driven for excellence
According to JobzMall, the average salary range for a IT Desktop Support Specialist in 388 Greenwich Street, 388 Greenwich St, New York, NY 10013, USA is between $46,000 and $71,000 per year.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started