Welcome to Citi, one of the world's leading financial institutions. We are currently seeking a highly motivated and experienced individual to join our team as the Head Universal Banker. As the Head Universal Banker, you will play a crucial role in driving growth and success for our organization by leading a team of Universal Bankers and delivering exceptional customer service. This is an exciting opportunity for someone who is passionate about the banking industry and is looking to take their career to the next level. If you have a proven track record of leadership, excellent communication skills, and a strong understanding of banking products and services, we encourage you to apply for this position.
- Lead and manage a team of Universal Bankers to achieve sales goals and provide excellent customer service.
- Develop and implement strategies to drive growth and increase profitability for the organization.
- Train, coach, and mentor Universal Bankers to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Monitor and evaluate individual and team performance, providing constructive feedback and implementing corrective actions as needed.
- Stay updated on industry trends and changes in banking products and services to ensure the team is well-informed and able to provide accurate information to customers.
- Collaborate with other departments and teams to identify and capitalize on cross-selling opportunities.
- Foster a positive and inclusive work environment that promotes teamwork, collaboration, and continuous improvement.
- Ensure compliance with all regulatory and internal policies and procedures.
- Handle and resolve complex customer inquiries and issues in a timely and professional manner.
- Identify and address areas for improvement in processes, procedures, and customer experience.
- Prepare and present reports on team performance and progress towards goals to senior management.
- Act as a role model and uphold the values and standards of the organization.
- Keep track of industry and market trends, competitor activities, and customer preferences to inform decision-making.
- Develop and maintain strong relationships with customers to promote loyalty and retention.
- Continuously seek opportunities to enhance the customer experience and improve overall customer satisfaction.
Strong Sales And Customer Service Skills: The Head Universal Banker Should Possess Excellent Sales And Customer Service Skills To Effectively Promote And Sell Banking Products And Services, As Well As Maintain Positive Relationships With Customers.
Leadership Experience: This Role Requires A Candidate With Previous Experience In A Leadership Position, As They Will Be Responsible For Overseeing A Team Of Universal Bankers And Driving Their Performance.
Banking Industry Knowledge: A Deep Understanding Of The Banking Industry And Its Products And Services Is Essential For Success In This Role. This Includes Knowledge Of Lending, Investments, And Other Financial Products.
Strategic Thinking And Problem-Solving Abilities: The Head Universal Banker Must Be Able To Think Critically And Strategically To Identify And Address Issues Within The Bank And Develop Effective Solutions To Improve Performance.
Excellent Communication And Interpersonal Skills: Effective Communication And Interpersonal Skills Are Crucial For This Role, As The Head Universal Banker Will Interact With Customers, Team Members, And Other Stakeholders On A Daily Basis.
Communication
Sales
Time Management
Product knowledge
customer service
Relationship Management
Cash Handling
Compliance
Teamwork
Problem-Solving
Cross-Selling
Financial Literacy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Stress Management
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Head Universal Banker in New York, NY, USA is between $60,000 and $85,000 per year. This may vary depending on the specific company, experience level, and other factors.
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Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.

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