
Fraud Management, Commercial Card Operations
To assist the Global process owner to define the Fraud Management framework and road map and implement it within the LATAM region. Financial Planning for LATAM Fraud/Dispute/Authorization functions and maintain control over these financials to meet the budgeted numbers. Current leadership responsibility for 1 Direct Report (AVP) and circa 7 FTE in the Back Office. Liaise with agencies, internally within Citi, and externally beyond Citi, to ensure that best practices are being used within Commercial Cards, and that where fraud does occur there is the most effective follow-up and recovery activity. Lead discussions with Citi Investigative Services (CSIS) and assist them in investigating frauds. Provide business perspective to such investigations and discussions.
Prior experience and knowledge of Cards is essential
Experience of Commercial Cards Operations is preferable.
Chargebacks process and acquirer/issuer fraud liability experience.
Ability to create strategy, and convert into the successful execution of activities to support it
10 years+ experience within the Banking and/or Financial Services industry.
MS Excel
MS Access
Time Management Skills
Vendor / Outsourcing relationship skills
Matrix/multi-site
Cards Fraud Management
Driven and self-motivated
Prioritizing skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Fraud Management, Commercial Card Operations in 8800 Hidden River Pkwy, Tampa, FL 33637, USA is $45,000 to $80,000 per year. This salary range can vary depending on the individual's experience and qualifications.
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Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.

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