Citi

Fraud Management, Commercial Card Operations

Citi

8800 Hidden River Pkwy, Tampa, FL 33637, USA
Full-TimeDepends on ExperienceSenior LevelBachelors
Job Description

To assist the Global process owner to define the Fraud Management framework and road map and implement it within the LATAM region. Financial Planning for LATAM Fraud/Dispute/Authorization functions and maintain control over these financials to meet the budgeted numbers. Current leadership responsibility for 1 Direct Report (AVP) and circa 7 FTE in the Back Office. Liaise with agencies, internally within Citi, and externally beyond Citi, to ensure that best practices are being used within Commercial Cards, and that where fraud does occur there is the most effective follow-up and recovery activity. Lead discussions with Citi Investigative Services (CSIS) and assist them in investigating frauds. Provide business perspective to such investigations and discussions.

Where is this job?
This job is located at 8800 Hidden River Pkwy, Tampa, FL 33637, USA
Job Qualifications
  • Prior experience and knowledge of Cards is essential

  • Experience of Commercial Cards Operations is preferable.

  • Chargebacks process and acquirer/issuer fraud liability experience.

  • Ability to create strategy, and convert into the successful execution of activities to support it

  • 10 years+ experience within the Banking and/or Financial Services industry.

Required Skills
  • MS Excel

  • MS Access

  • Time Management Skills

  • Vendor / Outsourcing relationship skills

  • Matrix/multi-site

  • Cards Fraud Management

Soft Skills
  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Fraud Management, Commercial Card Operations in 8800 Hidden River Pkwy, Tampa, FL 33637, USA is $45,000 to $80,000 per year. This salary range can vary depending on the individual's experience and qualifications.

Additional Information
Citi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 19th, 2023
Apply BeforeJune 21st, 2025
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About Citi

Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.

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