Citi

Existing Customer Marketing - Strategy Analyst

Citi

Tampa, FL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a strategic thinker with a passion for data analysis and marketing? Do you enjoy developing strategies to retain and grow existing customers? If so, then Citi has an exciting opportunity for you as an Existing Customer Marketing - Strategy Analyst. In this role, you will be responsible for leveraging data and market insights to develop and execute effective marketing strategies that drive customer retention and growth. Join our dynamic team and use your skills to make a significant impact on the success of our business. If you are motivated, analytical, and have a strong understanding of customer behavior, we want to hear from you!

  1. Develop and implement marketing strategies to retain and grow existing customers.
  2. Utilize data analysis and market insights to identify customer needs and behavior patterns.
  3. Collaborate with cross-functional teams to create targeted marketing campaigns.
  4. Monitor and track the success of marketing initiatives and adjust strategies as needed.
  5. Conduct market research to identify trends and opportunities for customer retention and growth.
  6. Analyze customer data to segment and target specific customer groups.
  7. Utilize various marketing channels, such as email, social media, and direct mail, to reach existing customers.
  8. Develop and maintain relationships with key stakeholders to ensure alignment and support for marketing strategies.
  9. Stay up-to-date on industry trends and best practices for customer marketing.
  10. Present findings and recommendations to senior management and other relevant stakeholders.
  11. Collaborate with the data analytics team to develop and maintain marketing dashboards and reports.
  12. Continuously evaluate and improve existing marketing strategies to enhance customer satisfaction and retention.
  13. Monitor and report on key performance indicators related to customer retention and growth.
  14. Develop and manage a budget for existing customer marketing initiatives.
  15. Act as a subject matter expert on customer behavior and provide insights and recommendations to inform business decisions.
Where is this job?
This job is located at Tampa, FL, USA
Job Qualifications
  • Bachelor's Or Master's Degree In Marketing, Business, Analytics Or A Related Field.

  • Minimum Of 3-5 Years Of Experience In Marketing Strategy, Data Analysis, And Customer Segmentation.

  • Proficiency In Data Analysis Tools Such As Sql, Excel, And Tableau.

  • Strong Understanding Of Customer Behavior, Segmentation, And Targeting Strategies.

  • Excellent Communication And Presentation Skills, With The Ability To Effectively Collaborate With Cross-Functional Teams And Senior Management.

Required Skills
  • Data Analysis

  • Market Research

  • Relationship Management

  • Customer segmentation

  • Competitive analysis

  • ROI analysis

  • Customer retention

  • Customer journey mapping

  • Campaign planning

  • Cross-Selling

  • Loyalty Programs

Soft Skills
  • Communication

  • Conflict Resolution

  • Customer Service

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Existing Customer Marketing - Strategy Analyst in Tampa, FL, USA is between $55,000 and $80,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry. Additionally, bonuses and benefits may also impact the overall compensation for this role.

Additional Information
Citi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 20th, 2024
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
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About Citi

Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.

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