Digital Client Support Analyst

Are you passionate about providing exceptional customer service and utilizing cutting-edge technology? Look no further, as Citi is seeking a highly motivated Digital Client Support Analyst to join our dynamic team. As a leading global bank, we are committed to delivering innovative solutions to our clients and are looking for individuals who share our dedication. In this role, you will have the opportunity to support clients in navigating our digital platforms and troubleshooting any technical issues they may encounter. If you have a strong understanding of digital technologies, excellent communication skills, and a customer-centric mindset, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to clients utilizing our digital platforms.
2. Troubleshoot technical issues and provide timely and effective solutions.
3. Serve as a knowledgeable resource for clients seeking assistance with our digital products.
4. Continuously stay updated on new and emerging digital technologies and platforms.
5. Proactively identify and address any potential issues or areas for improvement in our digital platforms.
6. Collaborate with cross-functional teams to implement enhancements and updates to our digital products.
7. Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
8. Communicate effectively with clients to understand their needs and provide personalized support.
9. Utilize data and analytics to identify trends and patterns in client inquiries and provide recommendations for improvement.
10. Adhere to company policies and procedures to ensure compliance and security of client information.
11. Act as an advocate for our digital products and services, promoting their benefits and educating clients on their functionality.
12. Participate in training and development opportunities to enhance knowledge and skills in digital technologies and customer service.
13. Maintain accurate records of client interactions and technical issues for reporting and analysis purposes.
14. Continuously strive to exceed performance metrics and meet or exceed client satisfaction goals.
15. Contribute to a positive and collaborative team environment, promoting teamwork and sharing best practices.

According to JobzMall, the average salary range for a Digital Client Support Analyst in Philadelphia, PA, USA is $55,000 - $75,000 per year. This may vary depending on the specific company, experience level, and skills of the individual. Other factors such as bonuses, benefits, and location may also affect the salary range.

Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.