Digital Client Support Analyst

As a Digital Client Support Analyst at Citi, you will play a crucial role in providing exceptional service and support to our clients as they navigate our digital platforms. We are looking for a highly motivated individual who is passionate about technology and has a strong understanding of digital banking trends. With a focus on delivering top-notch customer experiences, you will have the opportunity to collaborate with cross-functional teams and contribute to the success of our digital initiatives. If you are a problem solver with excellent communication skills and a desire to constantly learn and improve, we want you on our team. Join us and be a part of shaping the future of digital banking.

1. Provide exceptional customer service and support to clients using Citi's digital platforms.
2. Stay up-to-date on the latest digital banking trends and technologies.
3. Troubleshoot and resolve any technical issues or inquiries from clients.
4. Collaborate with cross-functional teams to improve and enhance our digital initiatives.
5. Communicate effectively with clients to ensure a positive experience.
6. Identify areas for improvement and make recommendations to enhance the digital customer experience.
7. Train and educate clients on how to effectively use our digital platforms.
8. Act as a subject matter expert for all digital banking products and services.
9. Monitor and analyze customer feedback to identify areas for improvement.
10. Take ownership of complex customer issues and follow through to resolution.
11. Stay organized and maintain accurate records of all client interactions and resolutions.
12. Continuously learn and stay updated on new features and updates to our digital platforms.
13. Collaborate with the development team to provide feedback and suggest enhancements to our digital products.
14. Proactively identify and address potential issues before they become problems for clients.
15. Cultivate a positive and professional relationship with clients to foster loyalty and satisfaction.

According to JobzMall, the average salary range for a Digital Client Support Analyst in Los Angeles, CA, USA is between $50,000 - $70,000 per year. Salaries may vary depending on the specific company, industry, and level of experience. Some factors that may impact salary include education, certifications, and additional skills such as knowledge of specific software or programming languages.

Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.