Customer Experience Lead Analyst

The Customer Experience Ld Analyst will be responsible for managing the USCX Fix The Basics technology book of work. This will include partnering with all key stakeholders within USCX to ensure that their technology requirements are properly vetted and prioritized. Manage Tech Solution Backlog and ensure it is accurate and up-to-date (sync with tech, monitor JIRA, follow-ups with CPP owners). Continually review backlog with tech resources to prioritize Customer Pain Points (CPP). Ensure JIRA is updated appropriately in various stages in solutioning. Partner with the business & tech to ensure CX CPPs are being prioritized appropriately. Monitor & address Solution Aging (all CPPs). Monitor & address CPP JIRA Solution Quality (all CPPs). Create reporting as needed Attend FTB Tech calls such as Weekly SOS, Weekly FTB Pain Point Review, Weekly Grooming Sessions. Monitor PTS to maintain forward progress. Introduce new CPPs to be entered into the channel to begin sizing process and approve funding.

According to JobzMall, the average salary range for a Customer Experience Lead Analyst in 14000 Citicards Way, Jacksonville, FL 32258, USA is between $50,000 and $75,000 per year. Salaries may vary depending on experience, qualifications, and the company.

Citigroup, Inc. is a global financial services holding company specializes in banking and financial solutions. It offers a range of products and services among individuals, corporations, governments and institutions such as savings, checking, online banking, individual retirements accounts, credit cards; personal, student, and commercial real estate loans, cash management services, home equity, and bill consolidation, as well as online banking services, cash management, transactions, trade, securities, and fund services.