Cisco Systems

Technical Salesforce Support Engineer

Cisco Systems
Durham, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you an experienced Salesforce professional looking for a challenging and dynamic role? Look no further! Cisco Systems is seeking a highly skilled Technical Salesforce Support Engineer to join our team. In this role, you will leverage your technical expertise to provide top-notch support for our Salesforce platform. We are looking for someone who is passionate about problem-solving, has exceptional communication skills, and thrives in a fast-paced environment. If you possess a strong understanding of Salesforce and have a knack for troubleshooting and resolving technical issues, then we want to hear from you! Join our team and be a part of shaping the future of our Salesforce platform at Cisco Systems.

  1. Provide technical support for the company's Salesforce platform, including troubleshooting and resolving any technical issues that may arise.
  2. Collaborate with cross-functional teams to identify and implement solutions to enhance the functionality and performance of the Salesforce platform.
  3. Communicate effectively with internal stakeholders and end-users to understand their needs and provide timely and efficient support.
  4. Maintain and update documentation related to Salesforce processes, configurations, and customizations.
  5. Continuously monitor and analyze the Salesforce platform to identify areas for improvement and make recommendations for optimization.
  6. Stay up-to-date with the latest Salesforce updates and enhancements, and provide training and support to end-users as needed.
  7. Use your expertise in Salesforce to provide guidance and recommendations for best practices and process improvements.
  8. Participate in project planning and implementation related to the Salesforce platform.
  9. Act as a subject matter expert for Salesforce within the organization and provide guidance and support to other team members.
  10. Work with third-party vendors and Salesforce support to troubleshoot and resolve any issues that cannot be resolved internally.
  11. Stay organized and prioritize tasks in a fast-paced, dynamic environment to ensure timely resolution of technical issues.
  12. Maintain a high level of professionalism and confidentiality when handling sensitive data and information.
  13. Continuously seek opportunities for professional growth and development in the field of Salesforce.
Where is this job?
This job is located at Durham, NC, USA
Job Qualifications

  • Bachelor's Degree In Computer Science Or Related Field: A Strong Educational Background In The Field Of Computer Science Is Essential For A Technical Salesforce Support Engineer Role At Cisco Systems. This Degree Provides The Necessary Foundation To Understand And Troubleshoot Technical Issues Related To Salesforce.

  • Salesforce Certification: A Technical Salesforce Support Engineer At Cisco Systems Should Possess A Salesforce Certification, Such As Salesforce Certified Administrator Or Salesforce Certified Developer. This Certification Demonstrates A Deep Understanding Of Salesforce And Its Functionalities.

  • Strong Technical Skills: The Job Of A Technical Salesforce Support Engineer Requires Strong Technical Skills, Including Knowledge Of Programming Languages Such As Java, Apex, And Visualforce. They Should Also Have A Good Understanding Of Web Development, Database Management, And Cloud Computing.

  • Experience In Technical Support: Previous Experience In A Technical Support Role, Preferably In A Salesforce Environment, Is Highly Desirable For A Technical Salesforce Support Engineer At Cisco Systems. This Experience Will Demonstrate The Candidate's Ability To Troubleshoot And Resolve Technical Issues Efficiently.

  • Excellent Communication Skills: Effective Communication Is Crucial For A Technical Salesforce Support Engineer, As They Will Be Responsible For Communicating Technical Solutions To Non-Technical Stakeholders. They Should Have Excellent Written And Verbal Communication Skills To Effectively Convey Complex Technical Information.

Required Skills

  • Communication Skills

  • Project Management

  • Data Analysis

  • customer service

  • Report building

  • Data migration

  • Troubleshooting skills

  • Problem-Solving

  • Salesforce Administration

  • Technical Knowledge

  • Training And Coaching

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Salesforce Support Engineer in Durham, NC, USA is between $70,000 and $90,000 per year. This can vary depending on factors such as the specific company, job responsibilities, and level of experience.

Additional Information
Cisco Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 28th, 2023
Apply BeforeMay 22nd, 2025
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About Cisco Systems

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

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