Technical Customer Success Manager

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, then we have the perfect opportunity for you! Cisco Systems is seeking a highly motivated Technical Customer Success Manager to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our valued customers through proactive support and technical expertise. As a key member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with talented professionals from around the world. If you have a strong technical background and a passion for customer success, we want to hear from you!

1. Develop and maintain strong relationships with customers to ensure their satisfaction and success with Cisco's products and services.
2. Proactively identify and address customer needs, concerns, and issues in a timely and efficient manner.
3. Serve as the primary point of contact for technical support and guidance for customers.
4. Utilize technical expertise to troubleshoot and resolve complex technical problems for customers.
5. Collaborate with cross-functional teams to provide a seamless and positive customer experience.
6. Act as a product expert, staying up-to-date on the latest technology and product updates.
7. Conduct regular check-ins with customers to gather feedback and understand their evolving needs.
8. Create and deliver technical training and resources for customers to optimize their use of Cisco's products and services.
9. Monitor and report on key metrics related to customer success, including satisfaction, retention, and renewal rates.
10. Proactively identify opportunities to upsell and expand services for customers.
11. Stay informed on industry trends and best practices to continually improve the customer success process.
12. Represent Cisco Systems in a professional and positive manner at all times.
13. Maintain accurate and detailed records of customer interactions and support activities.
14. Act as a mentor and resource for other team members, sharing knowledge and best practices.
15. Continuously seek opportunities for process improvement and efficiency in delivering exceptional customer service.

According to JobzMall, the average salary range for a Technical Customer Success Manager in 65760 Eschborn, Germany is € 50,000 - € 70,000 per year. This can vary depending on the specific company and their compensation policies, as well as the individual's experience and qualifications.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.