Technical Customer Success Manager

Are you a highly skilled and customer-focused individual looking for an exciting opportunity to join a leading technology company? Look no further than Cisco Systems! We are seeking a Technical Customer Success Manager who is passionate about building strong relationships with clients and ensuring their success with our products and services. As a member of our dynamic team, you will have the opportunity to work with cutting-edge technology and make a significant impact on our customers' businesses. If you have a strong technical background, excellent communication skills, and a knack for problem-solving, we want to hear from you! Join our team and be a part of shaping the future of technology.

1. Develop and maintain strong relationships with clients, serving as their main point of contact for technical inquiries and support.
2. Understand clients' business needs and provide tailored solutions to ensure their success with Cisco's products and services.
3. Collaborate with cross-functional teams to deliver high-quality support and service to clients.
4. Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement.
5. Proactively address any issues or concerns raised by clients and provide timely resolutions.
6. Stay up-to-date with industry trends and advancements in technology to effectively communicate and implement solutions for clients.
7. Analyze and report on key metrics related to client success and satisfaction.
8. Provide training and guidance to clients on how to effectively use Cisco's products and services.
9. Act as an advocate for clients within the company, communicating their needs and feedback to relevant teams.
10. Contribute to the development and improvement of processes and procedures to enhance the overall customer experience.
11. Travel to client sites as needed to provide in-person support and build relationships.
12. Participate in sales and marketing efforts by providing technical expertise and showcasing the value of Cisco's products and services to potential clients.
13. Continuously strive to exceed client expectations and maintain a high level of customer satisfaction.

According to JobzMall, the average salary range for a Technical Customer Success Manager in Boston, MA, USA is $80,000 - $120,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.