Switching Escalation Engineer

At Cisco Systems, we are looking for an experienced Switching Escalation Engineer to join our team. You will be responsible for providing advanced technical support to customers on Cisco switching platforms. The ideal candidate should have a solid understanding of routing protocols and switching technologies, as well as knowledge of server and storage networking. You should be able to troubleshoot complex networking issues and be comfortable working in a fast-paced environment.We're looking for someone who is highly organized, detail-oriented, and customer-focused. You should have excellent communication and problem-solving skills, and the ability to work independently and in a team setting. If you have a passion for technology and the drive to help customers succeed, we would love to hear from you. Required Qualifications: • Bachelor's degree in Computer Science or related field • 5+ years of experience in network engineering and customer service • Expert knowledge of TCP/IP, routing protocols, and switching technologies • Experience with server and storage networking • Proven ability to troubleshoot complex networking issues • Excellent communication, problem-solving, and customer service skills • Ability to work independently and in a team

Responsibilities: • Provide advanced technical support to customers on Cisco switching platforms • Troubleshoot complex networking issues • Ensure customer satisfaction by providing timely and accurate solutions • Maintain up-to-date knowledge of TCP/IP, routing protocols, switching technologies, server and storage networking • Monitor customer networks to identify potential issues • Document customer interactions and solutions • Work independently and in a team setting • Participate in after-hours support as required

According to JobzMall, the average salary range for a Switching Escalation Engineer in Seattle, WA, USA is between $81,000 and $122,000 per year. This salary range varies depending on experience, job responsibilities, and other factors.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.