Senior Network Support Engineer
Welcome to Cisco Systems, where we are dedicated to creating innovative solutions for the ever-evolving world of technology. We are seeking a highly skilled and experienced Senior Network Support Engineer to join our dynamic team. As a Senior Network Support Engineer, you will play a crucial role in providing technical support to our clients and ensuring the smooth operation of their network systems. With your expertise and passion for problem-solving, you will help our clients maximize their network performance and achieve their business goals. If you are a self-motivated and customer-oriented individual with a strong background in network engineering, we want to hear from you!
- Provide technical support to clients by troubleshooting and resolving network issues in a timely manner.
- Collaborate with team members and other departments to ensure effective and efficient resolution of complex network problems.
- Conduct thorough analysis of network systems to identify areas for improvement and make recommendations to enhance performance.
- Act as a subject matter expert on Cisco network products and solutions to assist clients with implementing and optimizing their network systems.
- Serve as the main point of contact for clients, building strong relationships and providing excellent customer service.
- Develop and document standard operating procedures for network support and maintenance.
- Stay up-to-date with industry trends and advancements in network technology to continuously improve knowledge and skills.
- Provide mentoring and guidance to junior engineers in the team.
- Proactively monitor network performance and take necessary actions to prevent or minimize disruptions.
- Collaborate with sales teams to identify potential opportunities for upselling and cross-selling network services to clients.
- Communicate complex technical information in a clear and understandable manner to clients and team members.
- Adhere to company policies and procedures, including security protocols, in all work activities.
- Collaborate with vendors and third-party providers to troubleshoot and resolve network issues.
- Participate in network maintenance activities, such as software upgrades and patches.
- Maintain accurate records of all network support activities and provide regular reports to management.
Extensive Experience In Network Engineering: A Senior Network Support Engineer At Cisco Systems Should Have A Strong Background In Network Engineering, Including Designing, Implementing, And Troubleshooting Complex Networks. This Includes Experience With Routing And Switching Protocols, Network Security, And Network Virtualization.
Cisco Certifications: Cisco Systems Is A Leading Provider Of Networking Solutions, And As Such, They Require Their Senior Network Support Engineers To Have Relevant Cisco Certifications. This Could Include The Ccnp, Ccie, Or Other Specialized Certifications Related To The Specific Job Role.
Project Management Skills: As A Senior Network Support Engineer, It Is Essential To Have Strong Project Management Skills To Lead And Coordinate Network Deployments, Upgrades, And Maintenance Activities. This Includes Creating Project Plans, Managing Timelines, And Effectively Communicating With Stakeholders.
Strong Troubleshooting Abilities: The Role Of A Senior Network Support Engineer At Cisco Systems Involves Resolving Complex Network Issues. Therefore, It Is Crucial To Have Strong Troubleshooting Skills And The Ability To Think Critically And Analytically When Diagnosing And Resolving Problems.
Excellent Communication And Collaboration Skills: A Senior Network Support Engineer Needs To Work Closely With Various Teams, Including Network Architects, System Administrators, And Security Professionals. Strong Communication And Collaboration Skills Are Essential To Effectively Communicate Technical Information And Work Collaboratively To Solve Network Issues.
Project Management
Virtualization
Data Analysis
Network Security
Cloud Computing
Routing Protocols
Network troubleshooting
Network design
Network Monitoring
Firewall
System Maintenance
Switching Technologies
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Network Support Engineer in 5323 Levander Loop, Austin, TX 78702, USA is between $85,000 and $120,000 per year. This may vary depending on factors such as experience, education, and specific job duties.
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Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.
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