Licensing Specialist
As a licensing specialist, you will be providing licensing technical support for Cisco internals, partners and/or customers worldwide. This is a customer facing position reporting to the Regional Service Delivery managers. As a Licensing specialist in our world-class team, you will develop an in-depth knowledge of the Line of Business supported while providing tactical support for customer concerns and owning critical issues. On some occasions you will be the last point of escalation to resolve customers’ more complex issues. You will interact regularly with global counterparts to share new acquired knowledge, address ongoing challenges and provide solutions to issues. Share knowledge with peers and others in the organization. Raise issues/problems to the responsible parties for product/process enhancement. Strive to achieve technical excellence and expertise.
2+ Years Experience interacting with customers and partners
Ability to understand and drive alignment to associated business teams, strategy, and key initiatives
Proactively identify and respond to customer needs and critical issues, while continuing to meet performance goals
Knowledge not just of the line of business supported, but a desire to expand that knowledge across other services supported in the organization
Technical Skills: Cisco's licensing models, Cisco product knowledge
Troubleshooting skills
Time Management Skills
Continuous improvement skills
Technical excellence and expertise
Driven and self-motivated
Prioritizing skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Licensing Specialist in 1 Pennsylvania Plaza, New York, NY 10119, USA is between $37,000 and $59,000 per year. This range may vary depending on the company and the experience of the Licensing Specialist.
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Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.
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